For a long time, I used to dread getting cancellation feedback explaining why our tool didn't work out. But looking back at the analytics, the users who quietly slip away without saying a word are much scarier. At least when someone complains about a broken or a confusing menu enough to push back. Silence just means they've already moved on.
What s your preferred way to extract honest feedback from users who cancel without leaving a note?
1 Using Notion as a central hub for team communication and collaboration. Teams can use Notion to share updates, ideas, and feedback in real-time, and to keep track of tasks and projects. 2 Using Notion to document and organize team processes and procedures. This can help to standardize workflows and ensure that everyone is on the same page. 3 Use Notion to track and manage team projects. Teams can use Notion to create project pages, assign tasks, and set deadlines, helping everyone to stay organized and on track. 4 Use Notion to share resources and knowledge within the team. Teams can use Notion to create a central repository of useful information, such as documents, templates, and reference materials. 5 Use Notion to track team metrics and goals. Teams can use Notion to set and track progress towards key performance indicators (KPIs) and other goals. the key to using Notion effectively as a team is to find a way to use it that works for your team's specific needs and workflow. Grab my notion business shift planner
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When our product was free, people were wonderfully forgiving of bugs, clunky navigation, and missing documentation. The moment we introduced a credit card requirement, the entire relationship shifted overnight. Every tiny friction point turned into an immediate support ticket or a silent cancellation because paying customers expect an instant return on their mental energy.
How long did it take your product to feel "worth paying for" after you made the transition away from freemium?
We encourage our makers to build in public and we could stand to take our own advice. We've done this in the past, but it's time to restart the tradition of sharing our product updates with our users. We want you to see what's going on under the hood and keep you posted on the latest and greatest features. We'd love to hear back from you if there is a change you are particularly excited about (or not). Drop us a line in the comments!
October updates
New product post flow, including a new way to schedule launches
For years, there s been one place where big-name tech products could enjoy a second life, albeit without most or all of the people that got them there: Bending Spoons.
The Italian company, which is valued at $11B and reports 300M+ monthly active users, acquired Eventbrite for $500M this week.
We kept building advanced dashboards because we thought power users wanted more depth. Turns out, new signups were getting lost in the setup process before they even hit their first 'aha' moment.
The realization hurt: nobody cares about our fancy analytics if they spend twenty minutes just trying to figure out where to click first.
For founders who have simplified their initial flow: what metrics did you use to measure whether your new onboarding actually reduced friction?
I've tested so many AI Note takers as of late. @Fathom, @Fireflies.ai , BuildBetter, @Grain, and even Google's Transcribing feature. They're all pretty good but lately @Granola has been winning me over.
BuildBetter is really good for teams, has a nice chat function that lets you chat across all your meetings and get good insight from your team members, calls, clients, etc. But for personal, and individual notes - Granola is a champion. Recently I've been using Granola's new mobile app for in-person convos and it's amazing. Particularly for my conversations in Japanese, where the chances of me misinterpreting something, missing a key note, or simply not knowing a word are higher. Granola captures all key points and topics and WRITES THE NOTES IN ENGLISH. Literal immediate translating assistant. I'm not sure if other's do this, but Granola has been the easiest to quickly boot up and get my notes in a snap...without needing to translate. I'm curious what everyone else uses and why!
