You ask an AI agent to research a competitor. You permit it to:

• Read public websites.

• Analyse information.

• Prepare a report.

It cannot contact anyone, send emails, or make external commitments. It delegates part of the research to another agent, which delegates again to a third agent. The third agent has access to email.

There is a huge difference between a user explaining their pain point and a user telling you how to redesign your app.

We spent months chasing one-off requests from non-paying or low-tier users completely derailing our core vision and confusing our active user base.

Now we never build a solution until at least five separate clients report the exact same underlying friction point.

How does your team separate actionable feedback from isolated user noise?

I've been going deep on Telegram as a prospecting channel and I'm curious how others handle it.

The problem I keep hitting: Telegram communities are full of buying signals people asking for tool recommendations, complaining about a workflow, looking to switch vendors but reading every thread manually doesn't scale, and scraping members is spammy and mostly useless.

There is a massive difference between listening to user feedback and letting paying customers steer your entire product roadmap.

We learned the hard way that most custom requests are just poorly explained band aids for a workflow problem they haven't figured out yet. If you reject their feature ideas how do you keep the relationship strong and show them value elsewhere?

We fell into the trap early on of treating every angry feature request like a top priority, only to watch those exact users churn right after we built what they asked for.

We realized we were wasting weeks of engineering time building custom workarounds for individual edge cases instead of solving core issues that actually scale. What quick filter or rule do you use before agreeing to build a user-requested feature?

Early on saying yes to every paying user felt like the only way to keep churn low. But we ended up building so many random custom features that our main app became bloated and hard to navigate.

When a high-value client asks for something totally off the roadmap now, it s terrifying to push back.

How do you decline custom requests without making them feel ignored or driving them straight to a competitor?

We spent months building heavy, complex workflows demanded by our most vocal users, only to watch our quiet, casual customer base churn away because basic navigation was still a mess. It s so easy to fall into the trap of pleasing the 5 percent who yell the loudest while ignoring the majority who just want simplicity.

How do you weigh feature requests from power users against the needs of everyday users?

Magnum Opus

One thing I keep struggling with while building products is figuring out which features are actually worth spending time on.

I sometimes come up with ideas that sound great, but then I wonder whether anyone would really use them. I also don't want to spend days building something that people don't actually need.

I'm trying to get better at understanding user needs before jumping straight into coding.

For those who've built and launched products, how do you usually decide what to work on next? Do you talk to users, look at feedback, or just build your ideas and see what happens?