Hey everyone I wonder what is the best solution for creators on PH to charge their customers, especially I'd love to know your thoughts on: using merchant of record (MoR) vs. handling taxes on your own your fulfilment process - do you use accountant or a service biggest challenges you faced when planning monetisation And finally, what tool you're using?
Building software is literally getting easier and easier. What I ve noticed is that just a few years ago, you really needed knowledge, a team, and solid know-how to make the whole process work.
But now, with all these tools popping up on the market almost daily like Cursor, Bolt, Lovable, and so many others it s incredibly easy to build software.
The users who cancel with an angry paragraph are actually a gift at least you know what went wrong. It's the silent cancellers the ones who quietly hit downgrade after weeks of zero login activity that keep me up at night.
Sending automated exit surveys feels useless because response rates are near zero. By the time they cancel, their mind has been made up for weeks.
For founders tracking deep product analytics: what early-warning behavioral triggers do you look at before a user hits cancel, and how do you intervene before it's too late?
I am a founder or co-founder of various start-ups, and I am hoping we can make this an informative thread of people sharing their valuable experiences. I will go first. As weird as it sounds I think it is really important you try to have fun! Start-ups are a tough process where you constantly feel under pressure, it is easy to get overwhelmed and burnt out. Trying to keep a positive frame of mind and trying your best to enjoy the journey help keep you mentally in check and on track!
We gave users 14 days of full access expecting them to explore deeply. Instead, most signed up, used it for 10 minutes on day 1, and never logged back in until the Trial Ending automated email triggered .
When we shortened the window to 7 days (or gated key actions behind reverse trials activation actually went up because urgency forced immediate exploration.
Is the standard 14-day trial dying, or are we just structuring trial onboarding wrong?
when we finally launched our first project, i spent weeks obsessing over backend architecture and minor ui bugs, thinking everyone would notice those technical details instantly.
instead, the very first user feedback we got was about a completely random button placement that took us two seconds to code.
When you're early and desperate for MRR, every paid signup feels like a massive validation. But watching those exact same users churn three months later hits completely differently.
We eventually realized a painful truth: half our cancellations weren't happening because our software was broken but because our meeting positioned us as an all in one platform when we were actually a specialized utility.
For those managing paid tiers: how do you pivot your messaging or adjust acquisition channels after you've already built a mixed user base, without completely tanking your growth metrics?
Early on, every single cancellation email was treated as an emergency signal to build a new feature. Our product roadmap quickly turned into a Frankenstein monster of random buttons and settings.
When a customer tells you Your product doesn't fit my workflow it's brutally hard to decipher whether they are asking for a custom workaround that will bloat your core architecture, or if your fundamental product design is actually flawed.
For experienced founders: where do you draw the line between accommodating a high-value customer's custom request and protecting your original product vision?
Early on, I thought a comprehensive product tour was the ultimate sign of a polished SaaS. But watching new signups drop off before touching our core feature proved otherwise.
The hardest part was realizing that users don't want to be taught your product; they want to get their specific job done within 120 seconds. Every extra tooltip or features highlight we added was just creating friction.
For founders who sell productivity or workflow software: how much of you early churn is actually people getting overwhelmed by the breadth of your app before experiencing a single win? How did you ruthlessly cut down your onboarding flow?
