Most people think users choose products based on features or price. In reality, support decides who stays.
A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.
Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.
It's Thanksgiving week and as we all reminisce on what we are thankful for this year I thought it would be fun to include products in the mix. What products are you thankful for?
Personally, I'll be traveling to Brazil and I'll have plenty of time to work on my Project Pastick. So my main objective is to have a MVP opened to b ta testers.
Yours ?
I recently bought the book "Think and Grow Rich" by Napoleon Hill at a well-known bookstore for $4. I absolutely do not understand how this is possible, because I have to say that it is probably the best book I have ever read. And it was only $4, WTF?! So, what's the most powerful book you have ever read?
A simple question for the PH community. This year, would you prefer to have 2x more time (for family and personal projects) or rather have 2x more money?
Let me start! Advice:
Start building your audience ASAP and #buildinpublic Why?
By doing these, you get support, feedback, and even first customers. These are the core things for Indie and Solo entrepreneurs in the beginning!
It feels like there s hundreds of applications using ChatGPT launched daily.. Which ones truly stood out to you or seemed different from the vast majority?
