Helpwise
An easy to use customer service platform for small businesses
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Gaurav Sharma

Helpwise For Android - Team Inbox for Email, SMS & WhatsApp. Free up to 5 users.

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ServiceAgent
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Due to COVID-19, teams around the world are working from home. To help remote teams, our engineers worked hard to launch Team Inbox for Email, SMS and WhatsApp for Android in record time!
For small teams, we have made Helpwise free.

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siddhi singh
Superb!! Your Android app will really help me with connecting my colleagues anytime. Can we assign a mail to an agent via phone as well?
Prateek Khurana
Maker
@siddhi_singh Hi Siddhi, It is not possible at the moment, but we are bringing @mentions and assignments in our next update. I am a Helpwise user myself and I totally agree that this should be there. We will roll out this update towards mid of April.
Gaurav Sharma
Hunter
@siddhi_singh Hey! good question: assigning agents feature is available in our web app and going live in our mobile apps next week :)
Prateek Khurana
Maker
@siddhi_singh Hey! I will like to inform you that we are live with our new update which lets you assign emails to your team members from the app itself. Moreover, you can even check assignments easily. Features like @mentions, delete and close conversation have been added as well :)
Mitushi Kharwal
Wow! Would love to try WhatsApp shared inbox for my restaurant chain. Do you guys have an iOS app as well?
Gaurav Sharma
Hunter
@mitushi_kharwal Great, would love to have you onboard. Yes, we do have iOS app as well (works on both iPhone and iPad). https://helpwise.io/shared-inbox...
Prateek Khurana
Maker
@mitushi_kharwal Hi Mitushi šŸ‘‹ We do have an iOS app Here you go: https://apps.apple.com/gb/app/he... šŸ˜€
Ena Garg
Thank you for such amazing android app. This is not only making it easier for my team to work from home but also helping my company to go remote. Cheers! šŸ‘šŸ»
Gaurav Sharma
Hunter
@ena_garg Great to hear feedback like this from our early users :D
Taran
Thanks a lot guys for releasing the mobile app. My team is already using your service through a browser. Really excited to use your mobile app. BTW, are you also planning to release an iOS app, I have some agents on iOS too?
Taran
Just saw your comment, thanks @prateek_khurana
Gaurav Sharma
Hunter
@taransh Hey Taran, great to see you here. Great news! our iOS app also got approved and it is available now :)) Here you go: https://apps.apple.com/us/app/he...
Taran
@sharmag88 thanks, mate :)
Aditya
Great! I have been looking for a Shared Inbox with unified presence. Helpwise made it simple to manage my team on the web interface when I am on my desk. I believe the Android app will make it even better when it comes to managing and reaching towards Inbox zero.
Gaurav Sharma
Hunter
@tomaraditya11 Thanks Aditya. Glad that you are finding Helpwise useful so far.
Aliya Zehra
Awesome product launched! Going to boost my company by providing remote solutions. I was searching for such app since long back and I get that finally. Would love to know more about its features on demo call.
Gaurav Sharma
Hunter
@aliya_zehra Sounds good. Feel free to ping me at gaurav [at] helpwise.io to book a demo.
Sanket Singh
@sharmag88 Good hunt! We are a heavy user of Helpwise desktop app. And android update seems helpful. Will share my feedback on this update.
Dushyant K
I was using Helpscout earlier. Looking for an alternative for some time now. Helpwise seems quite promising. I saw there's a mobile app for iPhone as well. Definitely planning to give it a shot now. It seems crucial since all my team has gone remote.
Gaurav Sharma
Hunter
@dushyant_k Sounds great. Btw, we have a one-click import from Help Scout customers. So, you can move all your inboxes, users and emails to Helpwise with a click of a button :)
Dushyant K
@sharmag88 This is getting better and better. Thanks for the response.
Shyam Singh
This is great. Does Helpwise supports integration with Pipedrive? So that we can transfer contact details of paid customers from Pipedrive to Helpwise.
Gaurav Sharma
Hunter
@shyam_singh1 Yes, we do integrate pretty well with Pipedrive. Infact, we recently go published on Pipedrive Marketplace as well. From any given email thread, you can fetch details from Pipedrive right within Helpwise and also, update stages in Pipedrive from HW itself. For more: https://helpwise.io/shared-inbox...
Abhishek Shankar
Thanks for the free plan for small team. We have taken a hit on revenue because of covid. But we don't want to take any chances on the customer front. I am also expecting more flexibility and productivity in my team with the andriod app update. Are automation rules applicable around subject lines? I haven't tried that.
Gaurav Sharma
Hunter
@abhishek_shankar Thanks Abhishek. Yes, automation rules are applicable on subject lines as well. And, other fields as well. Do let our live chat support folks if you need any help. Our team is always a ping away :)
Abhishek Shankar
@sharmag88 Thanks, will get in touch with your team.
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