Herald - A collaborative repository for user feedback

We've been using Herald for our UK charity while building out our digital platform. Although we haven't gone live yet, we've been collecting and managing mainly internal feedback through their Chrome extension and Slack app. Since we're now slowly starting user testing and certain parts of our product is being soft-launched, we're also collecting feedback from our customer success team through their Front integration. It's so easy and the whole team actually uses it. Herald will be invaluable while we scale and launch and I couldn't recommend it more. Jay and Neel really listen and action our feedback and are always ready to help. I'm so excited to grow with them!

Herald is awesome! Been using Herald since the beginning! Jay and Neel never stopped innovating and fast rollout new features. It has been great helping me organize feedbacks from various clients and prospects. I also really like its chrome extension that makes feedback input really streamlined.

Very cool, I like this and have a use for it.

Bubbling up useful customer feedback...to the people that need it...when it's needed...is really, really hard. If you've ever tried to bridge the gap between customer-facing teams and product/engineering, then you know how hard this problem is. Sometimes it's in Slack, or a call recording, or a random google doc, or this other random google doc, or that deck the customer success team sent to the product team that one time, or buried in a support email. I've had the pleasure of using Herald to do this, and it's an absolute dream. Also @nilkanthjp and @jayisms are awesome to work with.

Looks great, excited to give it a try

Good product serving a real pain point. The team is great.

Been using Herald with my team. It’s a super easy way to help my team see all the issues customers mention. The weekly digests are helpful! Every PM should adopt this tool.

Jay & Nilkanth are as much amazing as Herald is - can't recommend enough! Keep going guys 💪

So excited about the potential of this. This is a really well thought out, scalable approach to UX research.

The thing that surprised me with how much I enjoy it in Herald is their NPS-style survey feature that integrates directly with a customer feedback database. We all should be going through that process, but they make enough of it automatic so that you actually do it, and it helps your company.