Custom Bots by Intercom - Create your own custom bot, no code required

Been eagerly anticipating this release, looking forward to trying it out (and seeing what interesting flows we can build with Userfeed engagement data)

Could I use Intercom Bot but at the same time have my own AI solution at the backend which could understand questions and reply with the options?

Intercom + Visual Programming = 🔥. Super accessible way to set up your bot flows. Well done!

That’s great and for those who don’t know it is included on the early stage enterprise plan 👍

First I didn’t know so I started to try landingbot.io or botengine,... but custom bots from intercom are definitely the best deal.

I implemented on cyboolo.io in a few minutes without hassle.

Pros:

Easy to configure

Multi languages

Cons:

It seems there is no AI as sentiment analysis or machine learning to improve the bot

Interesting to compare with something existing and big on the market, non-visual e.g. dialogflow, something very visual e.g. flow.ai but still custom, and something not really custom but domain specific.

做的很好

any step further to customize-automate sales make business structures more humane, I'm in

Cool stuff, my company actually uses Intercom... I wonder what is your recommendation - what volumes of messages should we achieve to start considering chatbots? At what stage this automation makes sense?