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Matt Hodges

Operator by Intercom - The bot for better customer experiences

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Operator by Intercom is a customer service chatbot that handles simple tasks so you can focus on things only humans can do.

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Shane Rogers
Looks cool - slight typo in the second attached media /s/how can I invite a teammate/how many teammates can I have
Igor Ozherelyev
Awesome 👏🙏 thank u guys for such new cool feature!
J. Mark Bangerter
Just started checking this out, but I'm super excited to be using this. I'm sure it is going to be amazing.
Zach Tratar
I smell a potential lawsuit w/ the name: https://www.operator.com/ Operator is already a chat bot, so this could really create confusion.
Chris Messina
@zachtratar nah. No one wants a lawsuit.
Ali Ahmed
@zachtratar exactly, pretty sure these guys knew about Operator, and if they didn't wondering how they will respond to this.
Ali Ahmed
@zachtratar the guys at operator should introduce "Intercom by Operator" :P
Zach Tratar
@chrismessina of course no one wants a lawsuit, but if companies don't prosecute their name it becomes fair use and they lose it for perpetuity. If a lawyer was making a recommendation and Operator was wanting their name long-term, a lawsuit would likely be recommended.
Andy Welfle
Yay! Congratulations, Elizabeth!
Elizabeth McGuane
Maker
@awelfle Thanks Andy! And thanks for being so supportive in all the language-related discussions we've had about this along the road. Content strategy community FTW :)
Thibaud
Awesome 👏
Nicolas Le Roux
This is really smart, one step further through a fully automated customer support by Intercom.
Eugene Hurynovich | Parsers VC
Awesome!
Alfred Beckman
Great work @matthodges and the rest at Intercom! How's the support for other languages than english? We have our main target group in South America and I would love to give this a try if it works in portuguese and/or spanish.
Florian Mas
Hi guys, not really unrdestand what new ? All the feature was here before no ?
Matt Hodges
Maker
@florijhehdb intelligent article suggestions in the Messenger and the ability to close conversations on your behalf are brand-new :) As is all the logic that runs in the background to determine when Operate invokes a skill. Check out the video here for a quick overview: https://app.intercom.io/a/change...
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