The Business Messenger by Intercom - More than just chat. Intercom's new app platform.

Looks awesome! Congrats on the launch! 🎉

Price strategy - American companies have to consider the economic situation in other countries when creating their price lists. I guess the product is unacceptable for many parts of the world. Why not try to get the market before a cheaper alternative is presented there?

Pros:

Great features and seems very intuitive (I haven't started the free trial)

Cons:

The starting price is unacceptable for startups in Eastern Europe where somebody will most probably build a cheaper alternative soon.

This looks great! Just waiting for this to be rolled out globally. Can’t wait for it to be rolled out to our app, hope we come soon! 🤞

I both like it and am cautious of it. It's sure a great way to get your product updates out, interact with customers at a deeper level, etc. So definitely great for businesses. But for customers it's a layer of extra noise. Intercom is installed on so many websites that i doubt that leads (and even retained users) will check out product updates, or sign up for newsletters via Intercom. Just imagine every other website pour so much information on you within just one tiny widget.

This looks incredible! A total game changer for the way people use messaging with customers and clients. I am excited to see what apps are developed 👏🏻

This is really cool... especially checking order status, reordering cards, requesting demo.. way to go

I don't understand pricing. Is it another product or just some addition? How much does it cost to have this messenger?

Like it so far. :)

Pros:

Everything you need in one messenger- literally everything!

Cons:

integrate more apps (looks like they're working on this though)

This looks neat and very fruitful for SaaS products.

In any social application, and even more so in a messenger, the main point is users' support. This includes responses to complaints and the assembly of feedback for future updates. So small messengers need to have one of these. If you are new to this, I would recommend an outsourced customer service. They are professionals, and you will understand what is going on very quickly.