Komo Playbook - Turn your expertise into AI agents that work 24/7
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Excited to introduce Komo Playbook, The First AI operations platform.
Teach it once—with an SOP, screen recording, or plain English. No code. No canvas wiring. It reasons through exceptions, and runs your business workflow 24/7.
Replies
Could I pick your brain on this: Does it work for internal documents like using it to manage support email?
@johan_nystrom Yes — there are a few ways to do this.
You can give the agent access to your Google Drive, inbox, or other internal tools, and then instruct the Playbook to use that content when replying to emails.
You can also upload internal documents directly as a knowledge base for the Playbook. This is configurable from the agent sidebar and works well for shared docs, FAQs, or internal guidelines if it is not huge.
For cases with a very large document sets like GB level data, you can index your documents externally and expose them via an API/MCP for the Playbook to search against it. Komo supports self-configured MCPs. We also support a more systematic setup for enterprise customers—feel free to reach out if that’s something you need.
@1mirul Thanks for your support!
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I’ve been using Komo for work-related research, and the experience has been amazing so far, Look forward to try out playbook.
@angelaaa lets us know what you think!!
Edge cases bite SOP agents if you can't replay every step. Komo Playbook's workflow recording, plain-English SOP upload, and 100+ tool connectors feel like the right input. When it runs off triggers, can you gate risky actions behind approvals. That's what makes it shippable.
@piroune_balachandran Great question. For the freemium version, we support action-level permissions. For every connected tool, you can explicitly define what the agent is allowed to do. For example, if sending emails isn’t permitted, the agent can draft the email but won’t send it.
For enterprise customers, we add additional guardrails: you can restrict access to external resources, gate high-risk actions behind approvals, and monitor runs in real time with an agent reviewer to ensure everything stays on track.
@angela_wu4 Komo Playbook running SOPs autonomously 24/7... that's where ops teams stop babysitting.
Changing workflows is pretty common and that’s where some tools start to get hard to manage. I’ve run into that issue with setups like n8n when updates were needed. The no-code, no-wiring setup in Komo Playbook is easier to work with when things need to change.
@aiden_pearce7 Thanks for the support!
@angela_wu4 Congratulations on launching Komo Playbook. Quick question for you: If I run the same playbook on 50 companies simultaneously does it parallelize or run sequentially?
@elin_sjoberg It will be run fully parallelized!
@angela_wu4 I’m trying to understand how deep the integrations go. For something like Salesforce, can it create and update records or does it only pull data?
Btw: Congrats on the launch
@selina4 Yes, again don't redo it! Feel free to give it a try and let us know how you think
When a Playbook makes a decision on its own how much control do you have to step in or adjust it in mid-run if something doesn’t look right?
@henrik_falk Thanks for the question! If you want to review or approve actions before moving forward, you can specify that in the playbook and the agent will pause and wait for your input. You can always check in or take over during the agent run, and step in at any point if something doesn’t look right. More info in https://docs.komo.ai/product/activity-monitor