Customerly Knowledge Base Platform - Free of charge knowledge base tool to reduce support tickets

👋 Hey everyone! First of all, thanks to all my team to make this possible. We are psyched to be here again. Let me tell you a story. One of our customers, Katy Purry, had a serious issue. She was struggling to catch and defeat the mysterious lights. 🐈 She has thousands of customers on her platform where she shares her knowledge about the best practices for kittens to survive in this human world. We helped Katy Purry to spread the word about her issue. Now she is delivering her knowledge to thousands of people all over the world. She finally figured it out and now she shared this must-read article with us. Find here her article on how to catch mysterious lights: https://go.customerly.io/katypur... If you want to get access to the same product she's using daily to help her audience and to reduce customer support tickets, then you need to create a free of charge account. By using Customerly Knowledgebase you will get for free: ✅ An easy to start and implement help center to share with your customers ✅ A complete dashboard with metrics about views and most searched terms ✅ Analytics for each article ✅ A live chat to assist your customers from every article page ✅ A complete customer support platform to share your knowledge base articles. I'm hoping to get your feedback, questions, and ideas here 🙏 PS: ❤️ We have a great deal for Product Hunt, too: Apply the code PRODUCTHUNT to save 50% OFF if you decide to go for a Pro plan. PPS: 😻 The knowledgebase is and will remain free of charge for you.

Customerly for the win! At @deer_designer we all love the app, love the service, and love the team behind it ❤️️

Customerly has been evolving everyday, and the transition of the software has been incredible. I will highly recommend this over all other chat for your business.

Pros:

Amazing platform and brilliant founders!

Cons:

None I know about

😍😍 Customerly is just fantastic. The new pricing appealed to me more. The KB is sexy. I will create, create and create applications as I want. I highly recommend it.

Customerly team is amazing at support.

Pros:

Great update, always happy to use Customerly

Cons:

None yet

Awesome product with a great team! Best alternative to Intercom! 🚀💪🔥

Customerly is an amazing platform with an amazing team!

No brainer platform! If you don't get it, you will regret it :)

I have to say this looks very promising, mainly for the ones having a hard time to keep up with the Intercom pricing. Even though that might not be the best users, that can always change overtime. I would consider upgrading the home page a bit, the backend seems really powerful while the front end is not very tempting. I would also recommend showcasing some of the help centers your users have created :) In the long term, you should consider making a 'VS Intercom' page comparing the pricing of having the intercom help center + live chat compared to your solution. Is there a way to import content from intercom? Congrats on your launch!

Definitely worth if you wish to have an open channel of communication with your users and customers

Pros:

Great product and great customer support. Customerly helped us generated thousands of leads at ludwig.guru

Cons:

Chat is perfect as well as key features. Some new features could be improved (more customization is needed)