> We are working on upgrading our SDK to support live. Once we do, apps are go for testing too! Until then, it's web on iOS, and anything on Desktop and Android.
@casualmess Hi Jovana, thanks for asking. Answer from Nevyn above might be helpful ^
For web on iOS, feel free to search for 'Participate by Lookback' on the App Store enabling you to test prototypes using the web browser in the app. Happy to jump on a live stream if you want a demo or have questions while exploring: team at lookback dot io. Participate is the experience Live is based upon and I would recommend the last three posts on https://lookback.io/blog. We're looking forward having the SDK ready for you. Thanks!
We've been using Lookback for like 6+ months or so. I hate, and love Lookback. They have all remote research feature there. Screen sharing to user, video call, session archiving, discussion, notes. But man, very unstable and unreliable. There are plenty of times that our session with participant ruined because we can't see the user, it's just plain blank, cannot upload, crashes in the middle of uploading, Android app is unresponsive + buggy, and many more. And, they only rely on Intercom for support. No mail/Twitter DM support so far.
Pros:
All the feature for remote research is all there.
Cons:
Very unstable and unreliable.
Report
I have a years subscription to this software and am beginning to wish I hadn't. It is quite unreliable and I have a number of tests either not record or record no audio. The turnaround time on getting answers when you need help is dismal and very often no solution is found. In theory it is a good idea and a good system, but needs a UX researcher to carry out user testing to identify both technical and usability issues. I am not sure that this happens very often.
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We've been using Lookback for like 6+ months or so. I hate, and love Lookback. They have all remote research feature there. Screen sharing to user, video call, session archiving, discussion, notes. But man, very unstable and unreliable. There are plenty of times that our session with participant ruined because we can't see the user, it's just plain blank, cannot upload, crashes in the middle of uploading, Android app is unresponsive + buggy, and many more. And, they only rely on Intercom for support. No mail/Twitter DM support so far.
Pros:All the feature for remote research is all there.
Cons:Very unstable and unreliable.
I have a years subscription to this software and am beginning to wish I hadn't. It is quite unreliable and I have a number of tests either not record or record no audio. The turnaround time on getting answers when you need help is dismal and very often no solution is found. In theory it is a good idea and a good system, but needs a UX researcher to carry out user testing to identify both technical and usability issues. I am not sure that this happens very often.
Pros:None - been told not to use this on my Surface
Cons:Live recordings don't work