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Staci Matt

NextOS - Omnichannel business communication: CRM, Chat, Surveys, VoIP

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Nextiva
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Nextiva Service CRM, Nextiva Chat, Nextiva Surveys, and Nextiva Analytics join forces to provide a full view of customer communications.

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Eric Siu
I've been a huge Nextiva fan for years and I'm excited to see their evolution. Onward and upward!
Reuben Yonatan
I’ve covered NextOS extensively for a couple of years now, and have gone hands on with the platform a few times. While I was able to get a really great experience around the operational/front facing features for agents, I’d be curious to learn more about the AI side of things. How exactly does NextOS and its product line leverage artificial intelligence and natural language processing, and what kinds of actionable AI insights can we expect the platform to provide organizations using the Service CRM, and/or the Chat product?
Staci Matt
Maker
@reubenyonatan Thank you for all your support! NextOS is leveraging artificial intelligence (AI) and natural language processing (NLP) in multiple ways. The NLP engine is constantly evaluating the messages that come in to the system via chat/email/phone, allowing our customers to have an objective evaluation of the sentiment the contact had with the customer's business. The AI is then able to help provide insight as to what the conversation was about and add a suggested SmartTopic, which is part of our patented solution to create experience scores for customers. Experience scores are based on SmartTopics, our advanced rules engine, and NLP suggestions, and can be account and individual-based.
Joel Mackey
Does that chat have any AI chat bot integrations or abilities?
Fernanda Robertson
Maker
@webaddict Hi Joel! We are in the process of creating our own chat bots and integrations with existing ones in the near future. Stay tuned!
Bob Crawford
My doughter actually owns a small business with only 3 employees and they would like to start tracking more and more things. Would this be good for a small busness of that size?
Fernanda Robertson
Maker
@crawmanbob Hi Bob! Yes, our solutions are created for small businesses too. We believe in democratizing technology and making it available to businesses of all sizes. This would be great for your daughters growing business!
Bob Crawford
@fcerobertson sounds grate. I’ll pass along that info to her. Do you guys offer a demo for her to see?
Fernanda Robertson
Maker
@crawmanbob We sure do! She's welcome to visit us at www.nextiva.com to fill out the form on our website and one of our Amazing Service representatives will reach out to give her a demo. We'll show her all the great ways Nextiva solutions can help her business!
Zach Ferres
Really great to see the convergence of this product/service suite. We're all relying on disparate systems for this, today. The Nextiva guys are great and I'm excited to see how this pivot accelerates their growth!
Jonny Basha
Awesome that you all built this! Is it more for enterprises or startups?
Fernanda Robertson
Maker
@jb5423645 Hi Jonny! Our solutions are created for businesses of all sizes. From startups, to mom and pops, to large enterprise-level businesses! We have something for everyone.
Gaetano
@staci_matt Couple of questions on NextOS: 1. Which types of roles at B2B companies are championing NextOS internally during the sales process? Are you selling into VPs of Marketing, VPs of Sales, Operations Leaders, C-Suite? 2. You guys offer a lot of products. It's rare to see a SaaS business offer CRM, Marketing Automation, Analytics, Chat, etc. all under one unified suite. Who would you say your top competitors are in the market and how do you stack up to them? 3. Are there any industries in particular that are power user customers? How many customers do you guys have using NextOS so far? 4. What types of 3rd party integrations are you guys building / working on right now?
Staci Matt
Maker
@gaetano_nyc Hi Gaetano! Thanks for the questions. 1. We're working with a variety of roles at B2B companies. For smaller businesses, we usually work with the C-Suite, as they have a direct hand in making these decisions for their companies. For larger companies, it depends! We talk to a lot of people who head up operations/support and marketing. Since the products can be helpful to so many different teams, there are a lot of people who are impacted and can be involved in the decision. 2. We have a lot of competitors for the products individually, and the products we developed compete at a high level against the leaders in each market. We're different in that we bring all of these technologies together. This is unique to Nextiva, and we haven't seen a company approach the world of business technology the way we are. Out-of-the-box integration with VoIP definitely sets us apart! 3. We do not disclose the exact number of customers using each of our products, but it's growing everyday! So far the insurance, consulting, and real estate industries have found NextOS products very appealing. 4. We're working on integrating with a variety of CRMs, including Salesforce. We're also building integrations with chat bots
Gaetano
@staci_matt Great reply, thanks!
Greg Voakes
Are you able to integrate surveys into the chat?
Fernanda Robertson
Maker
@grvo Hi Greg! With Nextiva Chat, you’re able to integrate exit surveys. After your chat ends, you can configure the system so the user will automatically be provided with a survey that they can fill out right after your conversation ends.
Pattie Daggett
I know a few businesses using Nextiva already today and can't wait to see how NextOS helps their business become even more efficient with one communications platform!
Candice Hernandez
Can you explain the pricing model?
Nicole Small
Maker
@candicehernan Hi Candice! Our pricing model is based on a subscription service. Users pay per seat, per month. The beauty of NextOS is that we bring a full suite of products into one plan and one price.
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