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Bastian Lehmann

Postmates Plus Unlimited - Unlimited FREE deliveries on all Plus orders over $30

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Bastian Lehmann
Maker
We're excited to launch the first subscription service for Postmates today! Many of us will be here to answer your questions!
Dylan Hulser
@basti Hey Bastian -- Love postmates. Easter is over and I'm running low on Peeps. Can Postmates help?
Josh Cohen
@basti Damn! You guys do this right as I move from LA to Santa Barbara! I was probably your biggest customer!
Bastian Lehmann
Maker
@jshchnz Give us a few months! ;)
Marc Charbonneau
@basti Hope to see it launch up here in Portland soon!
Bastian Lehmann
Maker
Ryan Hoover
This could be very useful for businesses (ours included) and a way for Postmates to lock-in existing customers and compete.
Bastian Lehmann
Maker
@rrhoover I agree. We will launch a business subscription in a few weeks.
Jacob Wisniewski
As a Postmates driver I'm curious to how we are compensated for this? If the customer is not charged a delivery fee, does this mean we don't get paid a delivery fee?
Jacob Wisniewski
(however as a Postmates user, im very excited about this!)
Bastian Lehmann
Maker
@wisj26 Your compensation stays the same and you will get a free Postmates Unlimited subscription if you do more than 10 deliveries per month. ;)
Jacob Wisniewski
@basti oh wow, awesome!
Koichi
How do I upgrade? I don't see the option in app.
Bastian Lehmann
Maker
@mechakoichi Are you in iOS?
Koichi
@basti yeppers, all updated and everything, too.
Bastian Lehmann
Maker
@mechakoichi It slowly rolls out in more and more cities. I think we cover 10 right now.
@mager
@mechakoichi @basti Try clicking on the "Plus" tab at the bottom.
Evan Kimia
Maker
@mechakoichi @basti This should take you right to it! http://postmates.com/springboard...
Jack Smith
this is great news! @basti : what happens if you pay for the subscription but your order is less than $30? e.g. order is $20, how much do you pay then?
Bastian Lehmann
Maker
@_jacksmith You will pay $3.99 or $2.99 depending on the market. You still pay ZERO service fee. ;)
Kevando
How do I get postmates in my non-super-tech city of Cincinnati? I want to be an advocate.
Kela
👍🏽
Kevando
Andreas Klinger
@basti To understand this correct It's 9.99 usd/mo for free delivery BUT only from postmates plus partners (i assume companies where you get a cut) correct?
Bastian Lehmann
Maker
@andreasklinger Yes. There are over 3,000 Plus partners and we will have over 10K by the end of the year. You also don't pay any service fee! Partners like American Apparel are included as well.
Dylan Hulser
I'm pretty sure I've paid more than $10 for an individual delivery before. This seems like a no brainer! Any cap on order size or anything?
Bastian Lehmann
Maker
@dhulser There is no cap, just a $30 minimum. Order away.
McBain
I can't wait for the business version, it's going to save us a ton of small trips at all of our campuses.
Benjamin Kerensa
@basti I used to enjoy Postmates but to be honest 2 out of 5 orders had mistakes and Postmates would give me free delivery next time. I don't want free delivery I want order accuracy when I'm paying a premium for delivery. I have other options Caviar and Delivered Dish just to name two who have always got it right and are cheaper.
Bastian Lehmann
Maker
@bkerensa We faced some pretty crazy challenges in scaling our support team. Placing orders from over 50K merchants (per month) is also not a simple task BUT i'm not trying to find excuses here. We're doing the right things and they will hopefully move the needle. If you order from our Plus merchants, the orders is placed electronically and this reduces the error rate drastically. Email me at: bastian@postmates.com and i will mark your account with a free subscription so you can try it out.
Benjamin Kerensa
@basti ok done and I understand scaling it ain't easy and I don't blame you guys but just individual errors that added up. I'd be glad to give it another try and like the idea of electronic order submission for better accuracy.
Bastian Lehmann
Maker
@bkerensa I appreciate it!
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