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Hiten Shah

ProfitWell Engagement - Free product usage analytics for teams who care about growth

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ProfitWell Engagement layers usage data on to your financial data to understand your level of zombie MRR, how usage drives revenue, and even helps you create lists of at-risk customers to help you prevent churn. Our goal is to help you identify which customers are going down the right path to value.

15 minute setup and is 100% free.

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Hiten Shah
Hunter
Tying engagement data about customers with subscription metrics in a frictionless way is game changing. Kudos to the ProfitWell team for putting something so painful to do into an elegant, easy to use package. Diagnosing whatโ€™s causing people to purchase, retain or churn has never been this easy.
Neel Desai
Maker
@hnshah ๐Ÿ™๐Ÿพ Thanks for the support Hiten, means a ton from the OG.
Patrick Campbell
Maker
@hnshah Turns out you know a thing or two about this space ๐Ÿ˜ƒ
Devashish Mamgain

Love ProftWell products. Great team.

Pros:

Shows MRR from active customers

Helps to figure out the inactive customers along with their plan details.

Cons:

None so far

Neel Desai
Maker
Thanks for all the feedback man, really appreciate it!
Shyjal
Super excited to see ProfitWell evolving with more powerful features. Way to go Patrick & PW team!!
Neel Desai
Maker
@shyjal Thanks man! Appreciate the support - excited to share this with the world and get moving on the next thing we're cooking ๐Ÿ˜ƒ
Patrick Campbell
Maker
@shyjal thanks! What should we build out next? ๐Ÿ˜ƒ
Shyjal
@patticus Better filtering / segmentation of customers would be ๐Ÿ”ฅ
Jamie Lawrence
Is there any documentation about the integration and how "active customers" are defined? I'm really really interested in moving away from the notion that an active customer is one that needs to log in to get value from an app โ€” I think/I hope/I wish that more apps will provide value without a user ever needing to log in and push buttons. I'm wondering if ProfitWell Engagement supports other usage metrics?
Neel Desai
Maker
@ideasasylum Hey Jamie! Really great point here - totally hear you and relate to this. One of our premium products Retain - is a anti-usage passive product, that seldom requires the user to log into the app, so we've been thinking about this a lot. While V1 of Engagement Data uses log ins as a proxy we're working on a number of other ways to log activity โ€”including event tracking and custom events via an API. How would you define active users for your product?
Wes Wagner
First off, love the new feature @profitwell team. On @ideasasylum's note, I'm also pretty curious about how active customers are defined and what usage metrics the platform supports. Is it any metric that you've integrated with your billing system (assuming there's an integration with ProfitWell)?
Jamie Lawrence
@neel_desai Good point about Retain โ€” my canonical example of this type of anti-usage app is https://deadmanssnitch.com/ and they send an email every day just reminding me that they're doing their job and everything is fine. I think it also applies to ecommerce apps like Podia: I want to see creators logging in to initially build a course or membership but the real value comes when they make sales ๐Ÿ’ฐ โ€” and the more sales they can make without doing work (like, logging into the app), the better for them
Shaquille Gould
Just got started using ProfitWell a few days ago and already getting new features! Still can't believe that we get all of this for free. Keep up the good work @patticus @neel_desai & team!
Neel Desai
Maker
@patticus @shaqgould Great to hear you're getting value Shaquille! What should we build next?
Patrick Campbell
Maker
@neel_desai @shaqgould Nice! We believe making cash when you make cash (Price Intelligently, Retain, etc.) is a better model, so keep enjoying. Crazy more amount of value coming soon, too.
Shaquille Gould
@patticus @neel_desai Maybe adding in Monthly Burn? Also a calculator that shows runway remaining based on your current burn rate & MRR.
Aslam Abbas

Strongly recommended for all SaaS product owners and beyond!

Pros:

Comes power packed with a solid UI that gives you the stats that matter upfront.

Cons:

None

Stanislav Kurinec

Thanks for great free product.

Pros:

Great UI and very useful statics. Good support and easy integration with well documented API. And all is free! Great work!

Cons:

None

Jimmy Kim

Early Beta Tester here! I like the predictive measures it shares, how many are active and how many people are active and how that looks compared to your MRR. Great addition to ProfitWell.. especially because it's FREE!

Pros:

Easy to implement, great to atribute engagement to MRR and to see how active users are on your platform.

Cons:

Since it's free, there's literally nothing I can be upset about.. HA!

Laura Simmons

I've been impressed with ProfitWell since I have started using them. Even if you don't want to use their product, they put out really great content.

Pros:

Easy to manage MRR/ARR, accurate customer count, easy to upgrade/ downgrade customers based on changes in their plan, great reporting!

Cons:

A customer can't pay $0 so the customer count is off b/w SFDC & PW for customers that we have a partnership with in exchange for software.

brryant
Is the safest way to integrate this to only turn it on for US customers due to GDPR? I'm guessing we would need to add you guys as a 3rd party data processor to use for EU customers. Do you guys have an integration that supports geo-fencing?
Patrick Campbell
Maker
@bryantchou Really great question here (per usual :)). We're fully GDPR compliant and have thousands of users based in the EU. Happy to send our DPA your way (or sign yours after review), but we've done the leg work to make sure we're good on this front (officially EU/Swiss privacy shield approved and compliant). We also built a few features inside the product to accommodate all the fun GDPR requests you may be getting. Going a step further, one other piece a lot of folks don't always realize is that we also do custom DPAs/Ts&Cs with a lot of our higher growth/enterprise companies just to make sure everything is picture perfect. Basically - we've got you handled. Shoot me an email if you want to go deeper or have any other questions - at pc@profitwell.com as you know.
brryant
@profitwell @patticus Really great answer, per usual! Thanks!
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