RunLLM - AI that doesn’t just respond—it resolves
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Built on 10 years of UC Berkeley research, RunLLM reads logs, code and docs to resolve complex support issues. Saves 30%+ eng time, cuts MTTR by 50%, deflects up to 99% of tickets. Trusted by Databricks, Sourcegraph and Corelight—try for free on your product.
Replies
I think there are some serious usability issues,
There is no notification when free trial credits are exhausted. After clicking Details, it only shows the Cycle started date without any other information.
Possibly related to the credits running out. After that, when users ask questions, it directly returns the following message,
An unexpected error has occurred
Sorry, we encountered an error processing your request. Please contact RunLLM for support
However, the "contact RunLLM" email support@aqueducthq.com cannot be found. There was also no mention of configuring this email during the setup process.
The entire RunLLM website has no information related to credits. Asking the RunLLM agent on the website also provides no answers
Hope these issues can be resolved soon!