Stonly Knowledge Base - Interactive knowledge bases and help-centers
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Stonly has reimagined the knowledge base to make it powerful and present. Stonly’s KB is full of interactive, step-by-step guides that are a more effective way to share information. The Stonly KB can be embedded or displayed by widget.
Hi everyone and kudos to @alexd for hunting us.
We are thrilled to be on Product Hunt today for a second time and with a totally new product. We launched a last year (we were product of the month last July: https://www.producthunt.com/post...). Thanks to this we had a lot of people trying our product and integrating guides on their help-centers. We are been super impressed by the quality of what people did and the result they got with their customer. Thanks to all for the support.
So here we are again today and we are glad to announce a new product that came right from customer requests: the ability to generate full knowledge bases directly with interactive step-by-step guides. Basically, it means that all your knowledge base can become interactive and benefit from the following:
• Step-by-Step articles
• Powerful search at a step level (so people can jump right to the solution).
• Unlimited sub-categories
• Full customization
• Right management and versioning
• Multi-languages (including RTL)
• Detailed analytics
Eating our own dog food, you can see how it look on our own website: https://help.stonly.com/
It can be used both for external and internal purposes and linked to any CRM system like Zendesk or Frontapp.
Not to mention that it can live in a widget version too on any page of your website (look at this: ).
Anyway, very happy to talk about it. Please leave a comment if you have a question about it.
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So impressed with the velocity of this team. Search right to the step, not just the article, and from a chat widget vs having to go to the KB is a game-changer, to me.
Amazing product - amazing team! So many great use cases with stonly and the knowledge base it's just one of them (onboarding, sales, support etc..) Really love it ❤️
When Alexis does something, you can be sure it'll be brilliant. Congrats the whole Stonly team for reinventing how knowledge is shared internally and externally!
@samirneddine Thanks man. Means a lot coming from you.
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Hunter
I'm following Stonly for a while. I'm really impressed by the velocity they have and the hability to launch new features like this awesome Knowledge base. Gg @alexisfogel and @dabrowski_kris
Congrats @alexisfogel and team!
Having built a few of these products (inside Red Hat and then Corilla) I just love seeing beautifully designed products tackling the critical issues of knowledge management among teams. Since we wound down our projects, I've been really enjoying amplifying others, and Stonly is one getting me excited recently.
I do want to ask though... what's your long view in solving knowledge management for users mid-context? We see a constant ebb and flow of static site options for technical teams, or over-priced and bloated "customer support" platforms that dump content everywhere... but I feel excited when I see Stonly focus on the user's knowledge needs in the context of their intended creative journey. Would love to hear your thoughts/goals here :)
@davedri To me this is about providing the right information at the right time. For too long, help content was considered as a second class citizen and docs was written because people "had to" create one. Today, I am glad companies realize that help-content is part of the overall customer experience and require attentions. Optimizing help-content is not only going to reduce support cost, it is also improving adoption, engagement and retention.
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This is my introduction to Stonly, and I'm intrigued!
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Thank you @alexisfogel for shipping tools that bring CS & Marketing teams together!
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