Support Hero - Educate your customers through self-help support
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We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.
Replies
Zask
We've been using Support Hero for years at EditionGuard. It works very well for getting relevant information in front of users when they need it. It has cut down on the number of tickets we get by a substantial amount, as users can first easily search the knowledge base before contacting us. If they can't find an answer on the kb, we're also able to ask qualifying questions before being contacted, which improves the experience further. Highly recommended.
Pros:Easy setup, usable UI, cuts down on tickets a lot!
Cons:Makes me feel less useful for customers as Support Hero does much of the work!
We were looking for an easy to use and reliable support app for many months. Starting to use the SupportHero app was our best decision ever! We are a small company who sells online courses for face painters, and this soft gives us a very important possibility to support all our users with just one manager.
The built-in analytics allows us to improve our knowledge base and get in touch with our users when they want to buy more only :)
Pros:Very friendly and easy to set up app, awesome analytics features!
Cons:It's an awesome app as it is!