Support Hero - Educate your customers through self-help support
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We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.
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For small companies that dont have dedicated Helpdesk this is a total winner!
Pros:Easy to Install, Use and Get Support when needed
Cons:None
We are using this product with our upcoming release of EZBILLING360, a Cloud Invoicing and Business Management software for small to medium sized businesses. Our aim in using support hero is to assist users in quickly answering their pressing support questions, with minimal effort. We also love the extended video integration options, keyword indexing, and statistics available. Overall, great product and would highly recommend!
Pros:Easy to setup, use and actually works!
Cons:Nothing really
Love the product! Here is why → Support Hero’s focus will help you offer top notch self help support to reduce user's frustration and useless/avoidable incoming support tickets. That’s the only problem they are solving and I believe all their efforts are focused there. Big tolls like, Zendesk and Intercom are trying to solve (to be honest, are solving) dozens of business problems and, as a consequence, is not the best at each of them. Some are addressed better than others but, for example, on the support side, they still offer very poor statistics about your support team effectiveness.
Keep up with good work guys!
Pros:Great support statistics
Cons:For now, no cons.
I really dig it. It took me a while to set up the system as it is a manual task, but once it was said and done, it was a huge relief on the incoming requests. You can provide specific URLs to load up specific responses, so I set up my user-facing control panel at https://www.iadb.com to show specific faqs as they are connected to each section, so that recommendations (including how-to videos) that are given are always on point.
Pros:Reduces tickets, provides quick relevant articles.
Cons:Takes time to implement, would be nice if it had RSS implementation option.
love support hero. it already works with your help desk!
Pros:This software helps us pinpoint exactly what our clients need so we dont spend any time on things they dont care about.
Cons:When adding a video tutorial, it would be nice be able to add corresponding documents or a link to a video reference pdf.