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Lara Tankal

Your favourite way of getting feedback from customers?

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All options have pros and cons; some are more convenient, the feedback you get with certain ways are more accurete and genuine, some are just complicated to manage. What are your experiences?
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Steven Birchall
As a Product Manager, nothing beats a face-to-face or online meeting with a customer to truely understand how they're using your product, what they think about various parts and learning all the hurdles and bits of joy they are coming across along the way. Unfortunately however they are time consuming (for both parties) and aren't scalable so need to be done in conjunction with other feedback channels.
Michael Silber
@stevenbirchall I absolutely agree. I think the trick is having a constant trickle of these interviews. At Product Hunt we have an “Office hours” link in our navigation that gets us a few interviews each week. Savvycal helps us split the interviews between the product managers.
Aleyna Çatak
As a product designer, I love to meet with users face-to-face and in online meetings to hear their feedback. Users also love this close communication as I've observed 😊 However, it requires a good preparation before the meeting and hard work after you get the outcomes.
Chetan Natesh
@aleynacatak What's the best way to setup these meetings?
Alessandro Canella
For me the best way is face-to-face. It helps you to connect with your customers better apart from that my next choice is focus group. :)
Kartal Erkoc
For the upcoming features&pages mostly through user testing, F2F and for the existing ones, in-app messaging is working effectively in my experience.
Lara Tankal
@kartal_erkoc1 I do agree that it is a good idea to split the areas you want ta get feedback and assign different types of communications accordingly.
Leon Ou
As the CEO of a startup, I spend 2 hours a week with users face-to-face. In this way, you can seriously think about the specific position of the company's product optimization and the direction the team needs to work on in the next stage.
Lara Tankal
@leon_ou There is definitely great benefit in taking the time to connect with users as a CEO.
Leon Ou
@lara_tankal Yes, none can get the direction just from imagination. Sometimes, chatting with users can give you new inspiration.
Emmanuel Frank
For me i appreciate face to face meeting if it is possible, this will show the customer that one truly appreciates him of her.
Lara Tankal
@emmanuel_frank1 So true. Not only that it allows you to get great feedback, it also strenghtens your relationship with your customer, too!
Samuel Lake
For everyone saying F2F meetings, how do you find users who would be interested in devoting the time to a F2F meeting?
Lara Tankal
@sam_drotar For us, it really is about finding long-term customers that are invested in the product. They are paying us for a service, and even though they are glad with what they've received, they also want to contribute and generally have some pretty solid ideas. Such customers are a few, however, their feedback is always the best.
Philip Brook
I may be bias, but we use voiceform.com. An easy way to collect and analyze text and voice based customer feedback. Think of the scale of a survey and the quality of a customer interview.
Lara Tankal
@phil_brook Haven't heard of it before, definitely will be checking it out. It seems to provide a common ground between F2F and written feedback.
Philip Brook
@lara_tankal Yes exactly, if you'd like a personalized demo of it feel free to let me know
Arnob Mukherjee
This a shameless plug, but we are literally building something in this line to help you manage user feedback coming from anywhere it's called Olvy https://olvy.co/ Olvy becomes your repository of user feedback from everywhere your users talk to or about you it could be Twitter, Customer Chat Support tools, or your community, we help you understand your users, and their pain points, and help you discover new things you could build. Convert feedback you receive into tickets for your engineering team, and automatically notify your users with your changelog and 1:1 announcements at the source. And here's how it works 👇
Lara Tankal
@iamarnob6543 Looks like a great product! I'll definitely check it out. Will you be launching on PH or have an upcoming page?
Arnob Mukherjee
@lara_tankal Yea soon, gearing up for PH
Maxime Néau
Live chat for me, it is a smooth way to talk live with a customer without the commitment and preparation of a face to face meeting
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