Hey Product Hunt! I built Velax.ai because I was frustrated with Intercom's reporting. We use Intercom at our company (hotel tech SaaS) and pay serious money for it. But when it comes to understanding what's actually happening in our support queue — which customers are at risk, which agents need help, whether Fin AI is actually saving us time — Intercom gives you almost nothing. So I built the analytics layer I wished Intercom had. Here's what makes Velax.ai different: 1. 2-minute setup — connect your Intercom, AI categorizes everything automatically. No tagging, no configuration, no training. 2. AI Executive Summary — one click generates a C-level overview of your entire support operation. Critical actions, bottlenecks, at-risk accounts — the kind of analysis that takes hours of manual work. 3. Fin AI transparency — if you use Fin (Intercom's AI bot), we show you exactly what it resolves vs what it just routes to agents, broken down by category. This is data Intercom literally doesn't surface anywhere. 4. Customer health scores — automated 0-100 scores based on ticket patterns, CSAT, and resolution history. Spot churn risk before the customer tells you. 5. Escalation prediction — real-time risk scores on every open ticket. Know which conversations will blow up before they do. 6. Automatic AI Categorization of the tickets 7. Automatic bug marking of the tickets + automatic customer notifyng once the bug is marked as done on Slack thread directly We're using it ourselves every day and it's already changed how we run our Monday standups. Free plan available — connect your Intercom and see your data in 2 minutes. Would love your feedback. Happy to answer any questions!

Velax.ai - AI-powered support analytics for Intercom teams

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