VB Engage 021 - Adam Goldstein, avoiding Chinese airlines, and Snapchat's biggest problem - The one where the cute chipmunk meets the ghosts

This week, Travis and Stewart talk about the world's first dedicated Snapchat conference and awards show, and a new solution that solves the ephemeral messaging platform's biggest issue. We then interview Adam Goldstein of Hipmunk -- the travel company and app that was just acquired by Concur -- and talk chatbots, natural language understanding, and the never-satisfied customer. And boy, do those customers ask some challenging questions.