Visible - It's phone service. In an app.

I'll keep my Google Fi and be comfortably happy sending F*** Verizon smoke signals when I feel so inclined

When you sign up for cellphone service the expectation is that you'll have reliable - wait for it - cellphone service. With Visible, you don't get that. Not only is the reception bad, but customer service is extremely unhelpful. They offer apologies instead of solutions and would rather lose a customer then issue a simple account credit. Looking for a new provider? Look at Ting.

Pros:

good marketing, sim card tool

Cons:

cellphone service, customer service

Signed up on a Thursday and received email that phone line transferred on same day. At this point, while still on old carrier, half my text contacts could not text me (though I could still contact them). Tried to log back into Visible App at this, but would not accept password and had to reset. Emailed reset link would not work (which Visible said was a known issue) and it took until Tuesday to resolve that. SIM arrived overnight on Friday. Tried to use SIM multiple times from Friday until Wednesday but service would not activate. App still hung up on "waiting for phone line transfer" and customer service indicated they need another day or two to resolve issue. Taking a week to activate a phone line was too long for me

Pros:

Non - Visible never got it to work after 6 days

Cons:

No 24 hr cust or tech service. Coding/App errors. Not enough workers to resolve issues in a timely manner. Not yet a usable phone service

When I first recieved my phone, I was unable to activate the sim card. My number had already been transfered so I was left without a phone. It took them a week to resolve this. A couple of months later, my phone service just randomly stopped working but I could still recieve texts. They offered no solution for 2 weeks, then sent me a new sim card. However, that still didn't resolve the issue and my texting stopped working as well. It has now been another week and they have not resolved the issue bringing the total time I havce been without service with Visible to an entire month. Everytime I contact customer service, they say they will email me in either 24-48 hours or 3-5 days. I contact them again when that time has passes, and they tell me the same thing again. I tried so hard to like this company, but they can't even provide me with basic phone service.

Pros:

Price

Cons:

Doesn't work

This is so typical to mobile carriers. They try to attract the new generation by shiny logos and use the same deceiving techniches of hiding important details between the lines. Guess what? It won't fly with us! #only5mb

Visible customer here (of one day so far). I've been on Verizon for a few years, and every year or so my wife and downgrade to a smaller data plan to cut costs. We pay $40 plus each, plus taxes and fees (about $89 total) for unlimited talk, text and 2GB shared data per month. When we max our data out (which usually happens halfway through the month) we go into "safety mode" which brings our speeds down to 128 Kbps (which is free, but completely unusable). So, I signed up yesterday, got the SIM mailed to me today and have been using it all day. I've been streaming YouTube videos, checking email, Redditing and image searching, and I cannot tell the difference between 20 Mbs (which was my LTE speed before) and the new speeds (which just clocked at 5.71 Mbps). Noted, I don't use or need the Hotspot and I live in Salt Lake City, so this has worked out great for me. As far as I'm concerned, unlimited 5 Mbps for my phone is more than enough (although I had my doubts) and I'm really happy with the service and experience so far. Notes: - It's $40/mo flat, no taxes or fees - I wasn't on a Verizon contract so the service moved me over automatically without any penalties - I wasn't paying off a device either, so I'm not sure how that would work

This company lies and ties up your money and never refunds your money for service that they cannot provide! THIS IS A BIG SCAM!!!!

Pros:

None

Cons:

If you want to buy a pile of crap purchase this! Your refund will take a few months after they cannot provide you service.

I am extremely disappointed and I would even complain to Visibles higher up if I could but unfortunately due to the company's policies it only allows communication via chat. However, customer service was all over the place. I had to go through about 10 chat sessions before anyone could actually get something done. I initially signed up for the service, excited considering their promotion at the time but they mislabeled my start kit and I had to go through hoops to even get my money back. The package couldn't be delivered and when I went to FedEx to pick it up they refused to release it to me because "shipper policies" and therefore had to be returned to Visible. I contacted Visible and told them the situation to be told that upon receipt of the return, they will remail the device to me. I tracked the decide every step of the way and as soon as I saw it was delivered back to them I contacted them and they told me they need to reprocess the item, and then refund me, and then they will send me an email prompting me to redo the whole process. What a headache! I waited a total of 3 weeks for this whole process and still haven't received a new device. I ultimately opted for Mint Mobile. They have decent service for a decent price minus the headache.

Pros:

Price, Verizon's Network

Cons:

Phone limitations, Data speed caps

Visible is the worst mobile carrier I have used by far. It sure sounded exciting at the beginning- they overnighted me my new SIM card when I signed up. That definitely made me feel like a VIP. Everything started up pretty easily for me. However, I tried to get my wife signed up and it was a total failure. She has the exact same type of phone (iphone 7) as I do, but for some reason they couldn't make it work on hers. Eventually, she gave up and signed up with a different carrier. Things were working out ok for me, but I started to notice that Visible service was a bit slow, despite being on the blue-chip Verizon network. I had an instant comparison, because my work phone (also iphone 7) runs Verizon. Reception was worse with Visible, and data lagged. Then suddenly my Visible data stopped working altogether. I could not even send text messages that were not iMessages, let alone load a website when not on wifi. I tried contacting Visible customer service to sort this out, but no customer care rep ever replied to me on Live Chat, either through the Visible app or through the website. Of course, they also do not have a customer service phone number. Bizarrely, Visible just mailed me a box of branded Visible gear as a "gift." It contained a Visible logo hat, Visible logo aviator sunglasses and a Visible logo water bottle. I feel like these were extras left over from their latest corporate retreat. This was pretty tone-deaf. I do not want their branded corporate crap. All of this is going straight to the landfill. 100% awful for the environment. I would much rather have had a discount on my next bill (or a smidgen of actual customer care) than a hat with their logo on it. Visible puts out a poor product and has nonexistent customer service. I just gave up and switched to a different carrier. STAY AWAY! PROS: *new SIM card ships out fast *in theory, you get access to Verizon's great network at a low cost CONS: *virtually zero customer support *general serious technical issues all around *data stopped working for me and was not fixed...without data even the low price is a bad deal

Their customer service is beyond atrocious. I signed up on July 28, the phone arrived inoperative and I had to return it. The only contact is via online chat which requires keeping the web page open while you slog through a 30-45 minute or longer queue or text messaging which requires you to be ready to respond instantly when they text back 3-4 hours later. I sent the phone back, they recieved it 4 days ago but still haven't credited it so I can get another Latest response after waiting in chat queue for 40 minutes is I will get credit for the return sometime next week even though the phone arrived at their return center on Tuesday. Then I can start the process all over again.