Visible - It's phone service. In an app.
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Visible is a phone service in an app. $40/mo all-in for unlimited data, messages and minutes all on Verizon's 4G LTE network.
Visible is a phone service in an app. $40/mo all-in for unlimited data, messages and minutes all on Verizon's 4G LTE network.
Replies
Just had an awful experience with this company. I’ve been trying to order a phone and sign up for their service for over 5 days. When I initially checked out my payment didn't go through because my credit card thought it was a fraudulent charge. Since then i've tried countless times to get them to change the payment type or to reset the account to create a new order and after 5-7 chat conversations with agents and a manager (over the phone) they just simply said they have an internal security issue with my account and that was pretty much it, they wouldn’t be able to do anything for me beyond that. So that’s been my experience with Visible, it’s been an absolute and frustrating waste of time, but hopefully a blessing in disguise
Pros:None, at least not during the sign-up process, which is as far as I got with them
Cons:Sign-up Process is the worst/dumbest of just about any company i've had experience with
Placed order on 4/21/19 and now it's 4/30/19 and I've been told to continue waiting, the order is still processing. I was told 3-5 days after order date and I would receive my order... that's clearly not the case.
Pros:Unlimited... However, I have yet to receive my order and I'm already unhappy with Visible.
Cons:Horrible customer service and communication
They have no idea how to handle issues. Their chat cannot handle issue problems.
Pros:Nothing
Cons:Could not even sign up to use service. After entering all information when I got to transfer number it kept saying there is a problem.
Have had my number locked up in t he porting process for 2 weeks even after I have asked them 5 times to cancel so that I could switch to another provider, do not do business with this company
Pros:None, terrible company
Cons:*Bought phone from their list, told not compatible *Poor customer support, no phone number to call
This company has the worst supporti I have ever encountered. They pretend like they know what they are doing but give you the same bullshit line that everything will be fixed in 24-48 hours, three weeks later I’ll still dealing with their lies.
Pros:Be an evil way to screw over an enemy, just recommend it to them.
Cons:Calls drop constantly and if you try to port your number out they will cancel your number so it no longer exists and keep your account open.
I made the switch and it has been COMPLETELY MISERABLE! Nothing but problems, and contacting customer service is an absolute nightmare... My typical text support wait is anywhere from 7-14 hours, then, you only have 4 minutes to respond or you're put back at the beginning of the line. The chat works similarly, but waits are still usually 1-4 hours where if you don't respond in 2 minutes, you're again put back at the beginning of the line. They're email support has been down since before I joined and just goes to an "unmonitored" email box, and of course, there is no phone support. at all. from a PHONE company (*facepalm*)
Pros:Only good thing is the price
Cons:Slow speeds Billing errors TERRIBLE customer service!
There is no phone number to contact customer support, and you will spend hours waiting for responses from their chat services.
Pros:It’s cheap
Cons:Terrible customer service. Terrible service. I’ve had no service in three weeks.