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Shawn Pang

VocAI Chatbot - Resolve 80% of your customer support questions with no code

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Fine-tuned for customer interaction with GPT4 turbo, VOC.AI allows you to build an AI chatbot that learns from past interactions + information on your website to answer 80% of customer questions. It works with email, Zendesk, Shopify, live chat, & more!

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congrads on your launch! are you using Openai at the back stage or?
Kristy Guo
@mehmet_yitmen1 We use ChatGPT, and we also have our own algorithm models that support learning in various industries. Additionally, we conduct VOC (Voice of the Customer) analysis for e-commerce, incorporating more data into our analysis.
George Tsiramua
I love the idea. We need solutions to improve customer service with AI. Good luck with the launch and further development.
Kristy Guo
@gtsiramua Thank you for your affirmation. We also look forward to hearing your suggestions regarding our products and your business needs.
Raju Singh
Congrats on the launch team and seems like a really useful platform. I have a quick check on false positives. What has been the rate typically there? And what are the typical types of queries that the tool is not able to handle?
PanShengYi
Maker
@imraju Thank you for your trial. Our AI Bot mainly answers domain questions (from uploaded files and website content). Unlike ChatBot, we hope to give stable, safe and professional answers.
niumo
This is an innovative approach you've made. We can build an AI chatbot that learns from past interactions + information to answer 80% of customer questions. Save so many times！ Thank you, Hunter!
Beryl
Congrats on your launch!
soumi de
Congratulations on the launch of the product. It's an innovative product and hopefully it will serve many people.
Matthew Kershaw
Congrats on the launch. Looks like a great idea. To get it to have the right answers, does it use custom prompt injection or is there some sort of RAG/vector database in the mix? And if so, does that impact reply speed?
Nick Ning
Maker
@mattski2000 AI chatbot is mainly trained on your own data (From your uploaded knowledge base) for quick answers. The large model is mainly used to help quickly identify customers’ real question intentions. So we can make the aibot have a balance between speed and accuracy.
Anthony Green
I'm impressed by the advancements in this chatbot technology! Managing 80% of customer queries without code is a significant achievement. The incorporation of GPT-4 Turbo is a smart move. Can't wait to see how it transforms customer support dynamics!
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