Reviewers mostly see Airbnb as an easy, dependable way to book trips, with a huge range of places, clear photos, helpful guest reviews, and filters that make search fast. Many like the chance to stay in unique homes, different neighborhoods, and options that fit different budgets, including family and work travel. But the praise is tempered by recurring complaints about added fees, uneven host quality, some listings not matching photos, and especially weak customer support. A few users also want more filters and better regional coverage in places like Iran.

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Summarized with AI

Pros

straightforward booking process (2)

unique accommodations (2)

user-friendly interface (2)

Pros

Cons

Reviews

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Founder Reviews (3)

Other Reviews (14)

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•10 reviews

I use Airbnb often for both work trips and vacations, and it has changed how I experience travel. The variety of unique accommodations lets me find places that suit my style and budget. I appreciate the detailed photos and reviews from other travelers, which help me make confident choices. Booking is straightforward and the platform is easy to navigate. Staying in different neighborhoods gives me a more authentic feel for each destination. Airbnb makes planning trips less stressful and more exciting. Overall, it’s become an essential tool that enhances my travel experiences significantly.

What's great

user-friendly interface (2)unique accommodations (2)detailed photos and reviews (1)straightforward booking process (2)authentic travel experiences (1)

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19 views9mo ago

•2 reviews

great design and services in globe but when i want to go iran or middle east i use ezztrip it has also great desing but operating in iran and supports hotels

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16 views10mo ago

•6 reviews

Customer support is quite poor. They raise additional charges, take down guest reviews that are negative for hosts - all without any explanation or proof. Just "airbnb decided this is how it should be". I'm disappointed that so many companies are moving in the wrong direction on customer support. In the world of AI, a truly human and empathetic support would make all the difference.

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14 views6mo ago

•10 reviews

I’m quite satisfied with Airbnb - it’s easy to use, and I’ve always been able to find a place that suits my needs. The booking process is smooth, and I like having the chance to stay in unique homes instead of standard hotels. It’s made my trips feel more personal and flexible.

What's great

user-friendly interface (2)unique accommodations (2)straightforward booking process (2)personalized stays (1)

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5 views8mo ago

•10 reviews

The choice is truly huge. You can quickly narrow down the parameters by price, amenities, location, type of housing and other criteria - something helps me find the right housing for me. I would like to add more filters.

What's great

variety of listings (1)

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5 views7mo ago

•12 reviews

Variety of listings is a big plus. The prices can sometimes be unpredictable with all the added fees, and the experience depends a lot on the host. Still, it's a great option if you’re looking for something different from a hotel

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5 views11mo ago

•1 review

This is my go-to app whenever I am looking for a trip or an experience. The interface is clean, easy to navigate and I rely heavily on peoples reviews of listings to help make a decision. Great app!

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5 views10mo ago

•1 review

Airbnb is super convenient with tons of options for any budget. That said, some listings don’t always match the photos, so read reviews carefully. Overall, a good experience most of the time!

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4 views1yr ago

•3 reviews

Airbnb consistently impresses with its user-friendly interface and wide selection of accommodations. It’s my go-to platform for effortless bookings and one-of-a-kind stays.

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4 views1yr ago

•1 review

Airbnb is a staple for myself and my family. We travel often around our country and find that the ease of use, the convenience as well as the hosted spaces make it a joy to use. I also find that the prices are competitive with many of the hotels close to any listing and so it makes using Airbnb and obvious choice.

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3 views2yr ago