Hey everyone, we’re thrilled to launch today!
Boost enables end-to-end transactions to occur everywhere using #hashtags. Buyers see the #hashtag, comment, tweet or text it within the apps they love, confirm via SMS and are charged instantly - no apps, no stores, no checkout.
Boost integrates with Shopify and Magento, or can be used as a stand-alone e-commerce solution. Happy to answer any questions and here’s our blog for more details - http://bit.ly/28Mxdv0
Does the seller always have to mention Boost so the buyers know it can be bought this way? Are you hoping a #boost tag become synonymous with a buy button with the understanding of "buy using boost"?
@chris_lawson Hi Chris, it is not something that we are requiring. Enabling the interaction between the seller and the buyer is our focus. We are always curious and learning from the way the system is being used however so we aren't ruling that out.
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@jmacias How else does the social user know they can buy the product?
@chris_lawson1 their is an explicit offer within the caption or message itself with a corresponding 1st time buyer message - i.e. "respond with #acme555 to purchase or text it to 81000 to register".
We built Boost to shorten the distance to the purchase. Our entire goal is to connect brands with their buyers at the places where they are already overlap. No more need to send someone away from social to make a purchase.
OS agnostic, cross platform, global purchasing embedded in #hashtags. Boost!
We will be around all day, please ask questions.
Thanks @rrhoover / @jakecrump
@mrdobelina Hi Filippo,
I should have mentioned. We are U.S. right now but supporting international in the very near future.
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@jmacias Would love to help consult for you guys on the international side of SMS, can definitely prevent you from some typical pitfalls in scaling globally. Fire me an email taylor.hook@infobip.com
@jmacias are you open to partnerships of some sorts in Africa, specifically in Nigeria? You power the tech and work with a local payments startup to power payments/operations?
@dapoolapo we are open to discussing anything. However, we are pretty committed to our Stripe partnership so there would have to be a really good reason to diverge from that. If you have specific thoughts feel free to e-mail me at Jaime@boo.st
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@jmacias issue with using stripe in Nigeria is currency conversion - even though stripe let's you present charge currency in NGN, the local banks will charge customer card in USD and usually at stupid high rates.
Also, merchant acceptance fees are highly regulated in the Nigerian market by the country's central bank. It's pegged at capped 1.5% of gross transaction value.
Hence the need for a local payment processor to make this happen.
@dapoolapo thanks for illuminating the local issues. Our system is built in such a way that it is extensible in that way, so it is possible. We are focused on US now at launch but with all the international interest we are hearing I am prioritizing this conversation internally.
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Very interesting workflow from a legal/consent point of view. I understood the buyer will have to sign-up just once (like in Apple's or Amazon's one click pay), right? What evidence would you be able to provide the seller for it to prove the buyer consented to buy?
@iherreros Hi Ignacio, the buyer also confirms every sale by replying in the affirmative to an explicit purchase offer. In effect they indicate interest and then confirm purchase.
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@jmacias So the flow is: buyer indicates interest via HT and then needs to confirm by sending an SMS?
- Duplicating a Q/A from the Twitterverse: https://twitter.com/umarsaeed28/... -
@umarsaeed28: how do you guys handle product variations(size, color etc)?
@jmacias: We provide a option tree via SMS to select options inherent to the product. Then we present your final selection to confirm. So the #hashtag is general to the product and the specifics are customized in the confirmation step.
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Hi love this!
So the increase in orders will be exponential, since the path of clicks, browsing, filtering, adding to cart, checking out etc are being completely wiped.
How will you account for impulsive order placing, leading to a very high number of cancellation of orders?
And in your experiments (as mentioned in the blog) did you find a higher 'cancellation / orders' ratio compared to traditional (amazon) e-commerce?
@ratan_mehta Hi, thanks so much and awesome question! The behavior of returns varies quite a bit on the seller, the product and their community. We haven't seen a higher rate of returns thus far. We've also set in place the "SMS to confirm" to ensure intent :)
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