Deploy Empathy

A practical guide to interviewing customers

25 followers

A practical guide to interviewing customers

25 followers

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Customer support tools

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User research

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Books

Deploy Empathy will help you learn the skill of talking to your customers so that you can pull out their hidden needs, desires, and processes. By the end of this book, you’ll be able to interview customers and potential customers with confidence.

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Launch tags:User Experience•Books

Launch Team

Framer AI AgentsDesign and publish professional sites with AI

Promoted

Sweet, this is very timely as we're just about to start another round of customer interviews! Started reading and going through the interview scripts yesterday, love it so far. Congrats on the PH launch :)

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5yr ago

Geocodio

Maker

@maciej_gryka thanks! would love to hear any thoughts you have as you read & how your interviews go!

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5yr ago

Reading this book I feel like I'm learning a new super power that will be integral to getting my SaaS business to succeed. Thanks so much for providing this to us (solo) founders without a user research team 😊

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5yr ago

Geocodio

Maker

@mpseidel Wow! That's high praise, Michael. With that kind of enthusiasm for research, you will be able to get the most out of it & use it to supercharge your efforts :)

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5yr ago

Typogram

absolutely loved the content in this book! If you haven't checked out, you are missing out! congrats @mjwhansen!

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5yr ago

Geocodio

Maker

@huashu28 thanks Hua!

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5yr ago

The Embedded Entrepreneur

This is an incredibly actionable book. It's instructive, it's clear, and it's very clear that Michele has worked with her (future) readers to turn this into the best possible and most up-to-date book on the market.

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5yr ago

Geocodio

Maker

@arvidkahl thank you, Arvid!

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5yr ago

This is hands down the most practical, high value-per-page book on customer interviews I've read. Great advice from the first page right through to the last.

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5yr ago

Geocodio

Maker

@fozter thank you Chris! And thank you for contributing to it :)

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5yr ago

Community Finder

Congrats on writing and launching this book! I've listened to software social pod so feel like I've followed the journey of this book :)

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5yr ago

Geocodio

Maker

@bhumi1102 thank you! It never would have made it this far without the support of Software Social listeners :)

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5yr ago

You can tell that Michele has given her all in this book, sharing her great insights on customer experience. Definitely worth a read. Congrats @mjwhansen!

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5yr ago

Geocodio

Maker

@rossvethlopez thank you Rossveth! It’s been a labor of love 😊

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5yr ago

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