Deploy Empathy

A practical guide to interviewing customers

25 followers

A practical guide to interviewing customers

25 followers

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Customer support tools

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User research

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Books

Deploy Empathy will help you learn the skill of talking to your customers so that you can pull out their hidden needs, desires, and processes. By the end of this book, you’ll be able to interview customers and potential customers with confidence.

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Launch tags:User Experience•Books

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Poppins

Hey @mjwhansen congratulations on the launch, we're at No #2 Poppins and wanted to say Hi! amazing product! best wishes!

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5yr ago

Geocodio

Maker

@mishra_mayank hi! Congrats :) giving you all some support too!

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5yr ago

Poppins

@mjwhansen hey that's very kind of you, thank you Michele, would definitely check out the book once I get free :)

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5yr ago

Got the hard copy from Amazon a few days ago, and have already used several of the scripts and ideas from the customer support section when I felt like I might say something I would regret!

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5yr ago

Geocodio

Maker

@tablesready_mike that’s so wonderful to hear, Mike!

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5yr ago

BlogMaker

I've been wanting to read something new on the topic fo quite some time now. There hasn't been something new coming out recently with this exact topic. Excited to start reading it.

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5yr ago

Geocodio

Maker

@valsopi glad to hear it’s filling a need for you! Would love to hear your thoughts as you read.

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5yr ago

Coverage Book

Over the last 15 years I’ve helped developers sell software and marketers to build software. Convincing them to talk to customers and really listen to customer problems has always been a challenge. Deploy Empathy is the instruction manual for customer interviews I’ve always wanted. Finally I can direct my clients to scripts and techniques they can use to learn more directly from their customers. Many of them would have saved months, some hundreds of thousands of pounds had they applied the practices in this book.

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5yr ago

Geocodio

Maker

@jot thank you Jonathan!

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5yr ago

CourseNinja

I was so happy to know that this book was finally released. I've been consuming Michele's work for some time now since diving deeper into user research. I haven't finished reading, but where I'm at so far in the book has me excited and informed to keep going. Super smooth read- it's practical and actionable. Excellent!

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5yr ago

Geocodio

Maker

@nicole_baldinu thank you Nicole!

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5yr ago

A Mobset Aluguel de Puffs de led e todo material imobiliário, vem através desta dizer que o guia é uma proposta sensacional que agrega a todos.

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5yr ago

Is Deploy Empathy is suitable for market research purpose?

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5yr ago

Geocodio

Maker

@parking_pal yes, it is! It’s for how to understand what customers need.

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5yr ago

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