No reviews yetBe the first to leave a review for Fiix
I had same idea but never executed, reason why was because of solicitation, or say doing an oil change out in the open parking lot for someone. Home - I get it, but Office etc.. there was just too much liability and laws to go by. Nice work ..
I really like the idea. You may want to play around with your value proposition, because it doesn't say "car" or "auto" mechanics there. Besides that, add some social proof and FAQ would be helpful.
@shekyboy Hey Abhishek!
1) We’re still in conception stages, but going forward we look to focus more on the crowd that just wants a instant mechanic and has no knowledge about how to fix their car or what specific repair they need. YourMechanic has more of an emphasis on knowing your repair.
2) We're in different regions than them.
Report
@zainmanji Would that be cost effective for the user? I mean you could have estimation costs on top of repairs.
@shekyboy It's interesting you bring up that point. Typically we charge a fee to diagnose the issue for customers but if they end up using our service we refund the inspection. Eventually I'm confident we will see tech be more heavily involved in diagnosing issue either by installing devices into your car or using different mediums to enable customers to provide videos and pictures of the cars symptoms.
@zainmanji@shekyboy@zainmanji@shekyboy As fiix tries to find its 'own thing', I hope it will also try to figure out original UI/UX design. Right now it seems to be an exact repli... well, lets just say 'heavily inspired' by yourmechanic.com
So much of auto repair is word-of-mouth / reputation based. How can they ensure quality?
Report
@shep_ben Hi Ben! Great question. You're exactly right, quality is very important.
Our mechanics are fully-licensed mechanics with an average of 10 years of experience in the field. We currently go through an intense interview process with our mechanics to ensure that they have the skills needed to perform the job, and we also get our already on-boarded mechanics to assist us with the interview/on-boarding process.
For the first few jobs of a new mechanic, we have an already experienced mechanic to go on the job with them to ensure that everything goes smoothly. After a job is completed, we ask for feedback from the customer to get their thoughts on the mechanic and how the service went overall. We take every complaint or feedback seriously. If anything goes south, we are fully insured so we take care of the problem personally and the mechanic would get removed from the platform. We highly incentivize the mechanics to do an excellent job as well :)
In addition, we never allocate a job to a mechanic where they don't feel comfortable performing it or don't have the necessary qualifications to handle it.
@nicolashitz Awesome question!
This is another beauty of Fiix. We as a company don't hold any tools. Our mechanics join the platform equipped with all the tools they need to perform the services that we offer. So when they go to perform a job, they just bring their own tools that is required in the car they travel with.
Most of the services that customers request for actually don't require the need for heavy machinery. It's a common misconception that you need a heavy fork lift or heavy tools to perform most of the repair services :)
Fiix
Fiix
Fiix
Fiix
Fiix
Your Mechanic
Fiix
Fiix
Netflix Secret Categories
Netflix Secret Categories
Fiix