Helply
65% AI resolution rate in 90 days, or you pay nothing
559 followers
65% AI resolution rate in 90 days, or you pay nothing
559 followers
Helply is an AI support agent that resolves support conversations end-to-end, takes real actions, syncs to your help desk, and escalates with full context and source citations. Work 1-on-1 with a dedicated AI support engineer and get a 65% AI resolution rate in 90 days, or you pay nothing.
Helply
Big day. Thanks for the hunt @benln!
Groove
@benln @tmorkes lets gooooooooooo!
Helply is a powerful tool that has consistently solved over 73% customers questions. With the ability to customize the answers, provide multiple sources of content, and easily escalate to a human-powered ticket, this tools is indispensable to our organization. We are now exploring rolling it out in other places in the organization to help our teams. Thank you @alexmturnbull and team for this excellent tool!
Helply
@alexmturnbull @brent_hardinge it's great working with you Brent. Thank you for sharing your stats so transparently. Excited to continue working with Adventist into 2026 and beyond!
Groove
@brent_hardinge thanks Brent, really appreciate you sharing the results. Excited to see it expand across the team :)
Helply
@alexmturnbull @brent_hardinge inject this directly into my veins :) Love to hear these numbers.
HeyTaco Milestones for Slack
@alexmturnbull, congrats on the new launch!
I also want to thank you. Ten years ago, your quest to hit 100k MRR with Groove and your willingness to write about the journey inspired me to build my own business.
I still remember hitting 10k MRR and thinking how impossibly far away 100k felt.
Over the years, I've learned something that matters even more than any revenue milestone:
It's easy to get distracted by new features, competitors, and emerging technology. But longevity comes from staying focused on the original problem you set out to solve.
Thank you for the early inspiration, and best of luck with the launch.
Helply
@alexmturnbull @dosberg I love this Doug. Thanks for sharing your story. Alex was a huge inspiration for so many (myself included!), and it's been nothing short of amazing working with him on this. You will definitely see the love and focus we've put into Helply. Appreciate you :D
Groove
@dosberg thanks Doug! That blog changed my life and I'm grateful everyday I was able to get lucky with it back then. Cheers to many more years building in public. Here's an image I dug up from that first post haha
YOMO
This is really impressive 🙌🏻, the guarantee + actually resolving tickets (not just drafting replies) is what stood out to me. Taking real actions and improving over time, that’s where most “AI support” tools fall apart.
If Helply really removes tickets instead of just speeding them up, that’s a big win for support teams.
Excited to see how this performs in the wild 🚀
Helply
@aavishkarmishra thanks for the comment! Love the feedback. Happy to show you how it works and get you set up with a custom AI agent free to test it out and prove to you what we can do :)
Groove
@aavishkarmishra Thanks Aavishkar, appreciate that. Removing tickets entirely was the bar we set from day one.
The guarantee is interesting, but it also raises questions. Ninety days can mean very different things depending on ticket complexity and customer type, so some clarity there would help set expectations.
Groove
@sophia_gartner Totally fair. The guarantee applies to tier-1, repeatable tickets. We’re tightening that language to set clearer expectations.
TrackerJam
This feels designed more for established teams than early-stage startups, and that’s probably the right call. Support automation usually breaks when volume and edge cases start piling up.
Groove
@maklyen_may 100%. This is built for teams once volume and edge cases start to hurt, not before.
Great product! I've been a happy beta customer for Helply for months and we've achieved a ~75% resolution rate for Plato. Congratulations on the official launch.
Helply
@josephpwagner it's been great working with you Joe. Excited to see Plato grow and to be a part of the journey :)
Groove
@josephpwagner One of our first customers, thanks for believing in us early! Still room for improvement, excited to continue optimizations 💪