Helply
65% AI resolution rate in 90 days, or you pay nothing
559 followers
65% AI resolution rate in 90 days, or you pay nothing
559 followers
Helply is an AI support agent that resolves support conversations end-to-end, takes real actions, syncs to your help desk, and escalates with full context and source citations. Work 1-on-1 with a dedicated AI support engineer and get a 65% AI resolution rate in 90 days, or you pay nothing.
65% resolution is high, but i'm always wary of how bots define "resolved". does the customer have to explicitly click "my issue is solved," or does the bot just auto-close the ticket if they stop replying?
Seeing Alex behind this instantly adds credibility, especially given the Groove background. Feels like this comes from long exposure to real support pain rather than theory, which shows in how the product is framed.
Groove
@miles_monroe Appreciate that, Miles. Helply was definitely born from 12 years of living in the support trenches with Groove :)
Congrats on the launch today. Offering a concrete outcome instead of abstract promises is a confident move, and it definitely makes this stand out while scrolling through launches.
Groove
@md_jahangir21 Thanks, Md. We wanted to anchor this in outcomes, not promises. Feels like the bar should be higher.
The focus on actually taking actions instead of drafting replies is refreshing. Too many tools stop right before the part that actually removes work from a team’s plate.
Groove
@ronald_walker2 Exactly. Drafting replies doesn’t remove work. Taking real actions does.
Launching with supported help desks instead of generic integrations seems smart. It signals you’re optimizing for depth and reliability rather than trying to be everything to everyone on day one.
Groove
@lucy_rolff Appreciate that. Depth first. We’d rather be great at a few help desks than shallow everywhere.
Really excited to see you back with another great looking product @alexmturnbull - can't wait to follow along with what I'm sure is gonna be another interesting build in public journey too!
Helply
thanks @dylan_hey! Let's go!! 🚀
Groove
@dylan_hey thanks man! We'll be sharing it all :)
Glad I was part of the VIP program and helped to shape how Helply actually helps SaaS like us https://helply.com/customers/kameleo
Groove
@deaktomi One of our first VIPs, thanks so much for believing in us early and for your weekly reports. You and Jovan have truly helped shape our AI. Looking forward to continued success 💪