HeyGen

Free your story.

4.3•66 reviews•

6.1K followers

Free your story.

4.3•66 reviews•

6.1K followers

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AI Characters

HeyGen is an AI-powered video generation platform that makes creating, translating, and personalizing high-quality videos as easy as typing in a doc. With lifelike avatars and intuitive editing tools, we help businesses and individuals effortlessly scale their visual storytelling, reaching global audiences with unmatched speed and authenticity.

HeyGen Reviews

The community submitted 66 reviews to tell us what they like about HeyGen, what HeyGen can do better, and more.

4.3

Based on 66 reviews

Review HeyGen?

Reviewers mostly praise HeyGen for realistic avatars, easy video creation, and strong translation and dubbing tools that help teams make multilingual content quickly and cut production effort. Many say it fits smoothly into marketing, course creation, social content, and accessibility use cases, though some note voices can sound flat and scripts need careful writing for natural results. The main complaints are sharp: repeated reports of weak or inconsistent lip sync, slow processing, confusing plan limits or credit charges, moderation delays, and customer support that some users found unresponsive or generic.

+63

Summarized with AI

Pros

AI avatars (13)

easy to use (9)

realistic avatars (6)

content creation (5)

multilingual support (4)

custom avatars (3)

cost saving (2)

lip-syncing (2)

video translation (2)

Cons

subscription pricing (8)

customer support (7)

feature availability (4)

video processing time (4)

audio quality (2)

free version limitations (2)

Pros

Cons

Reviews

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Most Informative

Founder Reviews (18)

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Other Reviews (48)

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Scoutflo

•72 reviews

🚀 Congratulations on the launch of HeyGen's ChatGPT Plugin on Product Hunt! 🎉 HeyGen's ChatGPT Plugin looks like an amazing tool that brings the power of ChatGPT right into various platforms and applications. The ability to integrate ChatGPT's conversational capabilities opens up a whole new world of possibilities for enhancing user experiences. The versatility of HeyGen's ChatGPT Plugin is impressive, as it allows developers to seamlessly integrate AI chat functionality into their own applications, websites, or customer support systems. This can greatly enhance user engagement, provide personalized assistance, and create more interactive experiences. The ease of implementation and customization options offered by HeyGen's ChatGPT Plugin make it a valuable resource for developers. The API and SDKs provided seem to simplify the integration process, allowing for quick and efficient deployment of AI chat capabilities. The AI language model powering the plugin, ChatGPT, is known for its natural language understanding and generation. This ensures that users can have meaningful and contextually relevant conversations with the AI, creating a more human-like interaction. I'm excited to see how HeyGen's ChatGPT Plugin will be utilized across various industries and applications, from customer support and virtual assistants to interactive gaming and e-commerce. The potential for creating immersive and engaging user experiences is immense. Congratulations again on the launch, and I'm confident that HeyGen's ChatGPT Plugin will be a valuable asset for developers seeking to incorporate AI-powered chat functionality into their projects. Best of luck with its continued success! 👏🏼✨

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26 views3yr ago

used HeyGen to build TextJam

•6 reviews

HeyGen's avatar creation allowed us to create video tutorial content that felt accessible and human, and evolve our tutorials as fast as we changed the script.

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23 views7mo ago

Super Intern

•17 reviews

I use this for in-house tutorials for about one month. Generated raw videos are pretty good. But finally I turn to documentation because it is more indexable.

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19 views8mo ago

•1 review

What's great

easy to use (9)AI avatars (13)multilingual support (4)realistic avatars (6)

I’m genuinely impressed by HeyGen’s Avatar IV. What stands out immediately is the fusion of simplicity and sophistication: from a single photo and a short script, Avatar IV creates a fully-animated, expressive video avatar — complete with lip sync, facial micro-expressions, natural head movements and even hand gestures.

In my experience testing it, the results feel remarkably human. The model seems to interpret tone and rhythm, not just mimic them — there’s a tangible sense of timing and emotion.

The fact that you can animate not just humans but also stylised characters, pets or even anime-style avatars extends its creative potential enormously.

What needs improvement

free version limitations (2)subscription pricing (8)

Ratings

Ease of use

Reliability

Value for money

Customization

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59 views5mo ago

•1 review

I paid 2 months subscriptions and honestly I highly DO NOT RECOMMEND this AI tool. They basically "scam" you secretly by deducting your credits for no reason. 1) The so called "very powerful" Avatar IV" doesn't even work property with the lip sync. 2) In a day, you will notice at least more than 10 times broken links. 3) For so called Unlimited Videos, same issue with lip sync. Sometimes they worked but no consistency. 4) Customer support did not really understand the products and they tend to give you generic answers which they did not really look into your issues personally. 5) Slow response and not friendly user. The most frustrating part is they deducted your credits and you know we paid for the credits so basically they are cheating my money and no explanation is given for this. Really disappointed with this and be careful all the people out there, do not let those tiktok videos out there fool you.

What needs improvement

customer support (7)lip-syncing (1)credit deduction issues (1)

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53 views7mo ago

•1 review

I had been very happy with HeyGen up until now and had signed up for an annual subscription for translation services. Then, out of the blue, without any communication or explanation, the number of translation minutes was reduced overnight. When I signed up for the annual subscription, I was promised “unlimited” minutes, which is why I chose this option. Suddenly, it's limited to 120 minutes per month. When you contact support, they just say they had to change it and are in no way willing to find a good solution. I'm really speechless—I've never experienced such poor treatment of customers anywhere else.

What needs improvement

customer support (7)subscription pricing (8)feature availability (4)

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41 views8mo ago

•3 reviews

A very solid platform. The avatars look surprisingly realistic, especially with good lighting and a static frame. The interface is intuitive and easy to navigate — no learning curve needed. Downsides: you need to get the hang of writing scripts to make the videos feel truly natural. Also, when recording your avatar, it’s important to stay as still as possible — otherwise the AI might misinterpret hand movements or facial expressions. Overall, a powerful tool for anyone looking to create videos with AI avatars quickly and easily.

What's great

easy to use (9)realistic avatars (6)

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11 views9mo ago

•1 review

They provide access to a very Interesting technology, but keep rejecting my videos. Their support keeps ignoring you when you appeal or try contacting in their chat. - They charge a lot of money for a subscription, but once you would pay they forget about your existence. No support, forget it. - They would constantly reject your videos for false reasons even if the video consists of ONE word (legal one) - Only bots would respond if you contact within their support chat. There would be always the same standard reply, after which the dialogue would stop. - There would be no point in appealing a rejection to render a video. Your appeal would never considered on its merits and a problem would not be resolved

What needs improvement

customer support (7)subscription pricing (8)feature availability (4)

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12 views11mo ago

•1 review

I purchased a Team subscription for my company, expecting it to provide the ability to create interactive avatars as advertised. However, this feature did not work at all. Despite following all provided guidelines and contacting support twice, I received no clear explanation or resolution. After over a week, I still could not create avatars. To make matters worse, my colleague had no option available to create interactive avatars in the interface either. The lack of functionality, poor communication, and unhelpful support have been extremely frustrating. I ultimately had to request a refund and cancellation for the subscriptions. Highly disappointed with this experience and cannot recommend this service.

What needs improvement

customer support (7)feature availability (4)

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10 views1yr ago

•1 review

I recently noticed that after two days of using the tool, it now indicates that my (1 minute 10 seconds) video will take over 4 hours to process. This was not mentioned when I initially selected the CREATOR plan. Now, it’s suggesting I upgrade to a more expensive plan for faster processing, but it doesn’t clarify how much faster it will be, leaving room for potential misinformation, just like with the current standard plan I’m paying for. Frankly, this approach of misleading users to drive revenue is counterproductive. Instead of gaining trust, it’s pushing people away. As a result, I’ve decided to cancel my subscription after one month of using this system.

What needs improvement

subscription pricing (8)video processing time (4)

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10 views1yr ago

•1 review

EXTREMELY POOR CUSTOMER SERVICE. They dont even bother to reply to customer queries. We are extremely disappointed with our experience at HeyGen. Despite being a serious and reliable company that fully understands the consequences of misleading information, our videos repeatedly go into moderation mode without any clear reason. We've waited for hours without any response, which caused significant delays in launching our Google Ads campaign. We reached out to their customer service team multiple times, advising them to remove the blocks, especially since the video in question was a duplicate of one previously approved by HeyGen. However, we received no reply whatsoever. This level of service is unacceptable, especially considering we paid for the Team plan. The lack of communication and support from HeyGen has resulted in an awful customer service experience. We expected better from a service we invested in, and this has negatively impacted our business operations. We hope HeyGen addresses these issues promptly, as this experience has been nothing but frustrating. Video Id ddc2ac27b14943df9c029a5a8b2f77d6

What needs improvement

customer support (7)video processing time (4)

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10 views1yr ago

•20 reviews

The tool seemed promising, so I decided to make a purchase. Despite the relatively high price, my enthusiasm for AI led me to give it a shot. However, I've encountered significant issues with non-existent customer support. I've reached out multiple times, sent messages, but have yet to receive any response. After submitting a video, ready for editing and uploading, I consistently received a message stating I needed to wait 2-6 hours for approval due to moderation policies. It often ended up being closer to the 6-hour mark. No rule violations on my end. One of my videos was rejected for a violation, even though it contained my regular, rule-compliant content. I reached out to support, yet, once again, received no response. Meanwhile, I was still charged for the rejected video. Using non-English language results in poor outcomes. It's not recommended if you plan on creating content in languages other than English. While the avatars look promising, and the results vary in quality, in my opinion, it's not worth the money. Unfortunately, I have four more days to use the credits I bought, but their peculiar moderation policy and poor performance in my language make it challenging to create usable videos.

What needs improvement

customer support (7)multilingual support (1)video processing time (4)

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9 views2yr ago

•2 reviews

I have just started using Heygen to produce social media content for my personal business profile and will expand this for my businesses as well. I have a fully customised pro avatar and audio so without having to physically record anything I can produce large amounts of content. The custom visual avatar is, if little repetitive, extremely realistic, it just needs emotion controls to make it the perfect solution. The custom audio is a litle robotic at present but I'm sure as the technology develops this will improve. However, there is an easy way around this and that's too record the audio and Heygen's software will then map the avatar to the audio and hey presto - Overall Heygen's technology is a fantastic solution and I'm really looking forward to seeing how this rapidly develops with AI.

What's great

content creation (5)AI avatars (13)custom avatars (3)realistic avatars (6)

What needs improvement

audio quality (2)

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5 views2yr ago