Hunchling

Name: Hunchling
Rating: 5.0 (2 reviews)

Search all of your customer feedback

5.0•2 reviews•

108 followers

Search all of your customer feedback

5.0•2 reviews•

108 followers

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Instantly search and filter customer conversations across all of your channels to prioritize bugs and ideate new features.

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Launch tags:Customer Success•Customer Communication•Search

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Letterloop

Maker

Hey Product Hunt! I'm Bharat, one of the creators of Hunchling alongside Yogi and Harish. Digging through customer feedback is painful We believe it's difficult to quickly understand customer feedback about specific parts of your product. Individual feedback channels (e.g. Intercom, Zendesk) have poor search. Search results show conversations by default, even though individual messages within those conversations are more valuable. Existing search tools require you to manually tag every conversation to add it to your feedback hub, which doesn't help when you want to search thousands of historical customer messages. Hunchling supercharges feedback search Hunchling automatically consolidates customer feedback from all your sources (e.g. Intercom, Zendesk, Canny, Slack, and Gmail) in one place and make it easy to search, organize, and stay notified about specific queries (e.g. "sign up bug"). Excited to share Hunchling 1.0 with Intercom as the first source. Use operators to create compound queries, and use keyboard shortcuts to fly through results. For example, "charts, analytics, -cancel" searches for conversations that mention "charts" OR "analytics" but not "cancel". Roadmap Improved semantic and "smart" search Save queries as "Views" and share with teammates Slack alerts on keywords Additional sources like Canny, Email, Slack Connect, and more.

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4yr ago

@bharatkilaru Great product!

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4yr ago

Letterloop

Maker

@leela_narra thanks!

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4yr ago

Congrats on the launch! Have definitely had a version of this issue before for high-volume support tickets and bugs. Excited to see to how people use it 🚀

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4yr ago

Letterloop

Maker

Thanks @anuatl !

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4yr ago

Retool

Congrats on the launch!! Generally interesting how many data sources customer feedback can come from and also decently difficult to aggregate.

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4yr ago

Letterloop

Maker

@mokshjawa Thanks! Yep totally agree. We found it can be super challenging to consolidate and search across all of those

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4yr ago

Huge congratulations on the launch! So excited to see what lies in store for Hunchling! You guys are so so so talented and I know anything you work on both now and in the future will be an amazing success.

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4yr ago