Hey Product Hunt, We built KeepCard after seeing how much time and money ecommerce stores lose handling returns, refunds, and “where do I send this back?” emails manually. A lot of returns are not caused by broken products. They come from uncertainty, wrong expectations, changed minds, sizing doubts, or customers not realizing there is another option. KeepCard gives Shopify and WooCommerce merchants a pre-return recovery layer. Customers scan a QR card from the package, verify their order, choose a return reason, and before the request becomes an RMA, the merchant can show a targeted keep offer. Damaged or defective items still go straight to the normal return flow. The goal is simple: reduce avoidable refunds, cut support back-and-forth, and give customers a clearer post-purchase experience. We would love feedback from ecommerce operators, support teams, and anyone dealing with returns, refunds, exchanges, or reverse logistics.

Forum Threads

p/keepcard

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7mo ago

Ecommerce operators: what’s your biggest returns and refunds bottleneck?

Running an ecommerce store, I ve seen returns and refunds become one of the most expensive hidden workflows: support tickets, manual checks, refund timing, and reverse logistics.

I m curious how other operators handle this today:

1) What part of returns eats the most time for your team?

2) Which return reasons are most common for you?

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KeepCard

Recover revenue before returns become refunds

Recover revenue before returns become refunds

Forum Threads

Ecommerce operators: what’s your biggest returns and refunds bottleneck?

Forum Threads

Ecommerce operators: what’s your biggest returns and refunds bottleneck?