Median

Collaborate with your customers in real time.

2 followers

Collaborate with your customers in real time.

2 followers

We build tools to make support teams radically more efficient. Our first product brings browser based screensharing to Intercom, LiveChat, Olark, and more!

Launch tags:Productivity•Customer Success•Customer Communication

Launch Team

Littlebird — The only full-context AI

The only full-context AI

Promoted

Hey Derek! Congrats on the PH launch. What kind of security have you put in place for agents interacting with customers using Median? Can they see the whole screen?

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8yr ago

Median

Maker

@sarahleeyoga Hey Sarah! Great question. Security is one our top priorities, so we do a few things to make sure your agents are only seeing what they should be seeing: 1. Our software only allows you to see what your customers are doing on your site, so if they have the New York Times open on another browser tab or personal documents on their desktop, you won't be able to see that. 2. We exclude credit cards, social security numbers, and other sensitive information that shouldn't be sent via a screenshare session. We also give you the ability to super easily exclude inputs or forms so that your customer service team only sees what they should be seeing. 3. We don't collect or save any screensharing data. Screensharing information is transmitted in realtime, and the contents of screensharing sessions aren't recorded for later use. Hope that helps answer your questions. Cheers! Derek

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8yr ago

Hi! What about Median integrations, is it only Intercom and Live Chat? Or there are more? The idea seems great though!

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8yr ago

Hey Derek & Ben - really cool product. How do you handle content that is based on the user's session and is not directly in the DOM like a dynamic image or iFrame? The later is probably more problematic, but are either supported? Thanks!

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8yr ago

Chaport Live Chat

Great idea! 👏 We are also launching a new Live Chat service on Product Hunt today: https://www.producthunt.com/post... We should definitely make an integration! 😉

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8yr ago

Median

Maker

@alex_shvalev looks great! Send me an email at derek@hellomedian.com. I'd love to figure out if we can make something work.

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8yr ago

Median is a fantastic tool for Support teams helping customers use web-based tools. It's easy to use, very quick, and low maintenance. Definitely recommend.

Pros:

Easy to Use, Accurate, Non-invasive

Cons:

Opens in a different window/browser

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8yr ago

Awesome product 👏👏👏 That's exactly that we looking for 👍

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8yr ago

Median

Maker

@oiv Thanks Igor! Looking forward to having you try it out!

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8yr ago

Been waiting for something like this! Awesome execution gents!

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8yr ago

Median

Maker

@mwtbrowser thank you! Give it a spin and let us know what you think.

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8yr ago