Launching today
SaleSmartly brings customer conversations from WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, WeChat and more into one workspace. Manage leads with a built-in CRM, let AI agents answer questions and qualify customers 24/7, translate conversations in real time, and automate follow-ups—all while your team keeps the context needed to turn more conversations into customers.
The combination of live chat and social messaging feels more realistic than treating each channel separately.
SaleSmartly
@wys1010 Exactly. Customers don’t think of website chat and social DMs as separate conversations, so teams need a way to manage both without jumping between inboxes. That’s why we brought live chat and social messaging into one workspace. Thanks for picking up on this!
Pokecut
The unified inbox is the feature that catches my eye. Switching between social accounts can consume more time than the replies themselves.
SaleSmartly
@anthony_cai Exactly. Switching between accounts sounds minor until you’re doing it all day. Bringing those messages into one inbox was one of the first things we wanted to solve. Thanks for calling it out, Anthony!
Bababot
just tested connecting a couple of social channels to the inbox and having all conversation history aggregate seamlessly felt super smooth.
This feels useful for a team trying to keep a consistent voice across several agents and channels.
SaleSmartly
@new_user___140202597473f65134ed0cb Thanks for pointing this out. Keeping a consistent voice gets harder as more agents and channels are involved. Shared conversation history and AI-assisted replies give the team a common starting point, while agents can still review and tailor each response to the customer.
I have been pretty skeptical about multi channel inbox tools lately, but seeing built in CRM tracking alongside live translation actually makes a lot of sense.
SaleSmartly
@chandrshekhar_rawen Fair point, Chandrshekhar. A shared inbox only goes so far if your team still has to look elsewhere for customer history or translate messages in another tool. We put CRM context and live translation alongside the conversation so agents have what they need while they’re replying. Glad that combination makes sense to you.
having AI agents handle initial qualification across whatsapp and messenger 24/7 saves so many manual follow up hours.
SaleSmartly
@thomas_jack3 Exactly, Thomas — you’ve got it. The AI agents can handle initial questions and qualification on WhatsApp and Messenger around the clock, then pass the conversation to a teammate when it needs a human. That frees the team to focus on the follow-ups that need their attention.
I have been using separate tools for social media DMs and CRM tracking for a while but missing unified conversation context was always frustrating.
SaleSmartly
@uttam_kumar31 I hear you, Uttam. It’s frustrating when the full conversation is in your DMs but the CRM only has bits of the story. Keeping both together was one of the main reasons we built SaleSmartly.