The Help Center Academy – By HelpKit

Learn the secrets of building a successful help center

310 followers

Learn the secrets of building a successful help center

310 followers

A free and interactive guide designed to help you create the perfect help center for your business. Our guide covers must-have characteristics, examples, tips, best practices, tools, and resources plus an ultimate help center checklist.

Free

Launch tags:Customer Success•Customer Communication•SaaS

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Great job on launching The Help Center Academy! What types of templates are available for creating an outstanding help center? I've been keeping an eye on it and plan to use it for some of my products soon.

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3yr ago

HelpKit Knowledge Base

Maker

@daniel_habib2 Thanks for asking! You can a video 📹 of the free Notion template in action here: https://twitter.com/sobedominik/... and here is the template if you are curious: https://helpkit.notion.site/Help...

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3yr ago

BloggerAI

Congratulations on the launch of The Help Center Academy 🎉 I'm curious - what kind of templates can I access to help me create an amazing help center? 🤔 I'm already picturing myself as the help center hero! 😁

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3yr ago

HelpKit Knowledge Base

Maker

@paolo_degiglio Super happy to hear Paolo! :) Glad you are asking: In the Category & Article section you can find a fully prepared Notion template that has the most common categories every help center needs pre-filled. Not just that, it even has sample articles with prewritten helper text too! That took quite some time 🏃‍♀️ 👉 Here's the link if you want to check it out directly: https://helpkit.notion.site/Help...

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3yr ago

BloggerAI

@sobedominik Thanks 🚀

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3yr ago

SphereOne

Instantly creates value for any founder that's bootstrapping his or her startup that doesn't have a background support/operations. Are you incorporating best practices from leading companies that invest heavily in support and have won some big awards for having NPS scores that directly correlate to their great support experience? One that comes to mind would be Marketo, who historically paved the way for great search indexing with knowledge base articles, dynamic SLAs/ticket tracking for support personnel, etc. A lot of times people don't think about the infrastructure on the corporate side that they need to create to enable a support team to exceed customer expectations.

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3yr ago

HelpKit Knowledge Base

Maker

@cjries That's really interesting feedback, Christopher. I will dive deeper into this, thanks!

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3yr ago

HelpKit Knowledge Base

Maker

Hey Product Hunters 🚀 We're excited to introduce The Help Center Academy, a free and interactive step-by-step guide designed to help you create the perfect help center for your business. Our free guide covers everything you need to know to create a successful help center, including: – Discovering the must-have characteristics of a great help center 🔍 – Accessing proven category and article examples with free templates 📝 – Learning the top 5 tips to write a killer support article 📖 – Studying the best 20 help center examples in the world 🏆 – Getting your hands on the tools and resources to build your next help center like a pro 🛠 – Using the ultimate help center checklist to ensure your success 📋 Whether you're just getting started or looking to improve your existing help center, our guide offers expert-approved best practices, real-world examples, and a set of powerful tools to help you achieve your support success 🚀 We believe that a great help center is the foundation of a successful business, and we're committed to helping you achieve that. Check it out and let us know what you think! It's free and hopefully much more engaging than your typical blog post 🙌 If you have any questions or feedback, feel free to leave a comment below. Thank you for your interest in The Help Center Academy! 🙏

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3yr ago

BrandBird

@sobedominik such a polished work, Dominik. Super useful for inspiration & ideas when someone creates their help desk from scratch 👏

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3yr ago

Typehero AI

@sobedominik super useful! Congrats on the launch.

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3yr ago

HelpKit Knowledge Base

Maker

@tarasowski Thanks Dimi! Super happy to hear it resonates.

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3yr ago

HelpKit Knowledge Base

Maker

@draptis When Jim says "polished" work it means I did my job somewhat right 🥹 Thanks buddy 🙏

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3yr ago

androidDev.careers

The Help Center Academy helped me tons in figuring out what I need to do with my help center. Thanks for the in-depth guide!

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3yr ago

HelpKit Knowledge Base

Maker

@alexstyl Thanks for testing it buddy :) Super happy to hear.

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3yr ago

InterSub

Cool! We're working on a help authoring tool Dr.Explain and see that many businesses underestimate the importance of help centers. It's great you show the importance of user assistance and showcase its best practices.

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3yr ago

HelpKit Knowledge Base

Maker

@dennis_crane Totally agree!

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3yr ago

MobiLoud

Great work Dom! We're working on our new help center, great to have this as a checklist and reminder for how to write better articles.

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3yr ago

HelpKit Knowledge Base

Maker

@psaccomani Awesome to hear Pietro! Do let us know if there's something missing so we can make the guide even better 💪

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3yr ago

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