Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.
Looks promising! Yes, we also have this problem when using Slack as people always report to one specific channel but sometimes, it could be missed. Will definitely try your product later!
@govikavaturi Planning on it soon. Been working in customer success for a while now and I'm seeing more integration with key accounts on slack. It makes more sense and keeps relationships tightly knit. Also gives new meaning to SLA's.
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