Visible draws polarized reactions. Many users praise the low price, Verizon-backed coverage in some areas, and the included hotspot, reporting smooth 5G performance when local conditions are favorable. Far more reviews, however, cite unreliable data, frequent call/message failures, and service drops—especially compared to prior carriers. Onboarding, porting, eSIM/SIM upgrades, and cancellations are recurring pain points, with support described as chatbot-heavy, slow, and circular, leaving cases unresolved and refunds difficult. Trials and promos are called confusing or misleading. Value is attractive, but reliability and support concerns dominate user feedback.
Fractals
Signed up on a Thursday and received email that phone line transferred on same day. At this point, while still on old carrier, half my text contacts could not text me (though I could still contact them). Tried to log back into Visible App at this, but would not accept password and had to reset. Emailed reset link would not work (which Visible said was a known issue) and it took until Tuesday to resolve that. SIM arrived overnight on Friday. Tried to use SIM multiple times from Friday until Wednesday but service would not activate. App still hung up on "waiting for phone line transfer" and customer service indicated they need another day or two to resolve issue. Taking a week to activate a phone line was too long for me
Pros:Non - Visible never got it to work after 6 days
Cons:No 24 hr cust or tech service. Coding/App errors. Not enough workers to resolve issues in a timely manner. Not yet a usable phone service