Visor
Get Your Own Tax Professional
10 followers
Get Your Own Tax Professional
10 followers
Visor is an online tax filing and advisory solution that removes the hassle and complexity from doing your taxes. Work with an experienced tax advisor year-round for a flat annual fee.
They explicitly confirmed that they filed an extension for me when they didn't. Hire a tax professional that doesn't lie.
Pros:None
Cons:Terrible communication
Reffo
They never submitted my payment for my tax and now I will be charged about $3,000 in late payment fees because of that mistake. I had to go and call the IRS myself to manually submit my payment. Since then they are dismissing all my messages and will probably decline liability... Very disappointed. I wanted this startup to work and disrupt the industry and was early adopter but they did a very poor job that ended up costing me a lot of money... I should have continued with HR Block... Will never use again
Pros:Buggy but simple flow and document upload.
Cons:They never submitted my tax payment which incurred late payment fees.
Similar to other reviewers, Visor did not complete my filing on time and customer service cannot tell me when it will be done. I had to reach out to the reps multiple times to get any answers on the status of my filing. I would avoid using this service at all.
Pros:None
Cons:Never completed filing
They are extremely slow to respond - almost impossible to get a hold of. They did my taxes incorrectly twice, and I was stuck trying to make sense of it.
Pros:Absolutely none
Cons:They cannot be improved.
If you need real tax advice go to a local CPA or find a better national firm. For the amount of "service" you get from them, buy the cheapest version of TurboTax you can get and use that. These people are very very cautious CPA's who are just following input from a system like HR Block or Liberty Tax service. No need to go online and do it, clunky interface, sporadic communication, I almost always had to reach out to get information. Separately from a normal tax filing. I had one refile in process from 2 years ago and they abruptly stopped it and said they "no longer offer the service" now I have to find a local company to do it.
Pros:Cheap-ish
Cons:Cheap service.
Absolute nightmare of an experience. SO MANY PROBLEMS 1) I sent them my documents in February and they didn't end up getting them submitted until late May 2) they didn't actually do my return right! I had to get on the phone with the CPA and show him what he did wrong to get me my full refund! 3) for the efile they switched my routing number with someone elses and the payments never went through!!!! I had to follow up with federal and six different states individually to correct the payments. 4) HORRIBLE CUSTOMER SERVICE - it would take up to a week for them to get back to me and they never had the right information! DO NOT USE - worst experience I've ever had in taxes
Pros:NONE
Cons:SO MANY PROBLEMS - DO NOT USE