Launched this week
Zendesk Signals by Usercall
Catch product problems early from Zendesk tickets
68 followers
Catch product problems early from Zendesk tickets
68 followers
Support teams read tickets one by one. Product teams find out about issues weeks later. Zendesk Signals analyzes tickets daily and detects: • Workaround language • Feature confusion • Escalation spikes When something trends above baseline, your team gets a Slack alert — with real customer quotes attached. No dashboards. No manual tagging. Just signal when it matters.
UserCall
We built this after noticing product issues hiding in support tickets until they became bigger fires.
Zendesk Signals detects emerging patterns in Zendesk tickets and alerts Slack when something starts trending.
How are you turning support data into roadmap signals today?
Real customer quotes attached with alerts makes it even better. Data is useful, but actual words from users hit diffrently and push teams to act faster. 💬
UserCall
@yosun_negi yes 👍
Great idea. Would you consider going a step further and spinning up a coding agent to try and fix it autonomously without even creating the slack message?
UserCall
@willsmithte depends what the fix is but yes something like a bug fix agent connected to it could be next step