Zendesk Signals by Usercall
Catch product problems early from Zendesk tickets
71 followers
Catch product problems early from Zendesk tickets
71 followers
Support teams read tickets one by one. Product teams find out about issues weeks later. Zendesk Signals analyzes tickets daily and detects: • Workaround language • Feature confusion • Escalation spikes When something trends above baseline, your team gets a Slack alert — with real customer quotes attached. No dashboards. No manual tagging. Just signal when it matters.
UserCall
We built this after noticing product issues hiding in support tickets until they became bigger fires.
Zendesk Signals detects emerging patterns in Zendesk tickets and alerts Slack when something starts trending.
How are you turning support data into roadmap signals today?
@junetic Weekly tag reviews and Explore dashboards never kept up for us. Zendesk Signals surfacing workaround language, feature confusion, or escalation spikes straight into Slack feels closer to how teams actually work than copying tickets into Productboard or Canny. If each alert shows baseline, top affected accounts, and a quick path to open a Jira ticket, PMs act fast.
Great idea. Would you consider going a step further and spinning up a coding agent to try and fix it autonomously without even creating the slack message?
UserCall
@willsmithte depends what the fix is but yes something like a bug fix agent connected to it could be next step