Kadra Degra

Kadra Degra

Digital for Development Operations
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About

With over 20 years of experience spanning tech startups, consulting, financial services, and the Asian Development Bank(ADB), Kadra has built a career at the nexus of technology and strategy. She has a proven track record of managing advanced technology portfolios and leading strategic initiatives that deliver high-impact results. Her leadership blends deep technical expertise with visionary thinking, driving transformative solutions. In her current role at ADB, Kadra oversees cutting-edge AI initiatives across sectors such as agriculture, energy, transportation, water, and urban development, advancing innovation to accelerate sustainable development goals.

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Doneasp/doneas•

13h ago

Do you plan your week on Sunday or Monday?

I ve seen founders spend an hour every Sunday planning their entire week, while others just wake up on Monday and start working.

I m curious which approach actually works better.

Do you plan your week on Sunday or Monday?

UnleashXp/unleashx•

2d ago

Should AI agents have names?

Our AI employees have names. Peter is an SDR, Kavya sells insurance, Arjun is a loan officer, Priya handles renewals.

We did it because customers found it easier to talk about "Peter's pipeline" than "the lead qualification workflow." Teams started treating the agents like colleagues with a job, which made it easier to define what each one owns.

UnleashXp/unleashx•

2d ago

Stop measuring AI agents by "containment rate"

Containment rate (the share of conversations the bot handles without a human) is the default AI support metric. We think it rewards the wrong thing. A bot can contain a conversation by never letting the customer reach a person.

With customers, we track the outcome instead: was the payment made, the policy renewed, the meeting booked, the issue resolved? One real estate customer cut outreach costs by about 70% and finished a month of calls in under a tenth of the time. That's a number a CFO cares about. Containment isn't.

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