... every day? We tracked the top 10% of accounts by engagement. Their most-used feature was the Workflow Engine. Not because they requested it. Because it saved them time. They built automation for content publishing, citation alerts, and competitor tracking. That told us more than any sales call. 2. Support ticket clusters What problems keep coming up? We used RAISA to cluster 1,200 support tickets. The largest cluster (34%) was "automation rules are confusing." Not "add app store tracking ... ... correlation with retention. That told us where to invest. What we decided Building now: Workflow Engine v2 Conditional logic, scheduled runs, webhook triggers. 78% adoption, 64% retention. This is what keeps people around. RAIVE enhancements Real-time citation alerts, competitor