User engagement for SaaS
Start new thread
Ty Magnin

Appcues for Product Adoption - Make your product easier to use. Code-free.

by
•

Appcues is a product adoption platform designed to improve activation, drive adoption, and proactively educate users. With Appcues, anyone can build personalized walkthru’s, tutorials, and announcements—all without writing code.

Add a comment

Replies

Best
Will Lam
Awesome stuff AppCues team! My team is still looking into AppCues, but one limitation we recognized is the support for iFrames, is this something you'll address in the future? One huge plus with your product/service is that I'm really impressed with your Customer Success team.
Jonathan Kim
Maker
@will_lam great question, Will. We will probably support iframes in some capacity, but it's not on our immediate roadmap. Appcues itself is a Chrome extension and uses iframes for sandboxing styles, so we know there are legitimate reasons why even modern applications would want to use them. It also gives us a shared interest in adding support for them, though we believe in building for the needs of customers over ourselves. And thank you for the note about our success team. Your message got shared in our Slack and hearted several times by the folks you spoke with. The love is mutual!
Cara Hogan
Really great to see a way for non-technical people to use Appcues more easily!
Trevor Hatfield
Awesome! Look forward to checking this out.
Derek Skaletsky
Awesome updates, @hijonathan! The team here is going to be digging in shortly, but we're excited. Appcues has been key to our adoption of new features for a while now - this should help event more...
Jonathan Kim
Maker
@dskaletsky preach! We're just trying to keep up with all the cool stuff y'all are shipping over there. Hopefully this helps ;)
Claire Suellentrop
I've long appreciated Appcues' thoughtfulness and attention to nurturing users through the ENTIRE customer lifecycle, rather than just focusing on shoving people in the door. This reframing amplifies that holistic approach. Love it.
Jonathan Kim
Maker
@clairesuellen thank you, Claire! This progression is something that our savviest customers picked up on very early into our product development, long before we did. I'm curious, what ways have you seen companies effectively love their customers that should be productized or used more often?
David Ly Khim
Really cool to see this new position. I think it shows more value than the initial messaging. Excited to see AppCues growing!
Jonathan Kim
Maker
@davidlykhim thanks David! It's all about that growth!
Simon H

Appcues is perfect for Customer Support and Success teams. They can write new content/messages, or flag if there is a problem with a feature on a page, without having to bother the devops team to deploy anything. This ability alone makes Appcues an absolute must.

Pros:

Beautiful tool that makes onboarding/adoption programs so easy to implement. Great for flagging bugs without sending an email blast.

Cons:

Two way sync of user properties between systems like HubSpot and Appcues can be a bit tricky, but Segment handles most of these now.

Chris Anderson
Looks like a slam dunk to me. Great job guys!
First
Previous
12