Auto Create & Update Knowledge Base Articles
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Sarah Mooney

Ariglad - Auto create & update knowledge base articles

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Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Notion, Slack and more 🚀✨

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Cassandra
I checked out Ariglad, and it's a total game-changer for customer support! The interface is super easy to use, making setup a breeze. The AI responses are spot-on, which means faster replies and happier customers. That said, I think it could use more customization options to fit different businesses better!!! Congratulations🚀
Sarah Mooney
Maker
@cassandra11 Hey Cassandra! Thanks so much for your support - we absolutely plan to add more customizations soon so every business type can benefit, thanks for the feedback :)
Ishwar Jha
I would soon be using the product.
Sarah Mooney
Maker
@ishwarjha Very glad to hear it, let us know if we can help with anything!
Sophie Wyne
Maker
@ishwarjha We’re excited to hear what you think!
Lucas Silva
I love the clean design. I would suggest the view page have an inline visualization on mobile devices. Great job!
Sarah Mooney
Maker
@lucasluizss Appreciate that Lucas! Yes that is high up on our priority list, thank you for the feedback :)
Sophie Wyne
Maker
@lucasluizss thanks so much Lucas! A clean experience that’s easy to navigate was our focus when designing the tool 😊
Lakshmanan Raman
Congrats on the launch! This looks super helpful. Does it also capture images automatically?
Sarah Mooney
Maker
@laxman_karthik it captures the images that currently exist in your help center, and on the product roadmap is to add the ability to add new visuals automatically as well!
Sophie Wyne
Maker
@laxman_karthik This is a great question! We’re working on this, as Sarah mentioned, and so it’s good to see that the interest in a feature like that is high 😊
Tony Han
I think the integration with support tickets is smart - it's pretty cool that AI can surface discrepancies so human intervention can help verify the knowledge. Once this knowledge base is set up, how can internal and external folks interact with its content? Congrats on the launch @sarahthemarketer and team!!
Sarah Mooney
Maker
@tonyhanded Thanks for the kind words Tony! We integrate with external/internal knowledge bases like Zendesk, Notion, etc. so it's very easy for people to access the new content. Once your team approves a new suggestion, it will be added to your existing knowledge base :)
Sophie Wyne
Maker
@tonyhanded Yes, as Sarah mentioned it’s very easy to interact with the content because of our integrations with existing help desk platforms. Please let us know if we can help with anything else!
Tony Han
@sarahthemarketer - ah I see!
Kehui Guo
Congrats on the launch of Ariglad! Having outdated knowledge base articles is such a pain in my previous work experiences, and our technical writers need to spend a lot of time going back and forth to proofread and collaborate with other team to sync up the copy. Hope this tool can change things up for teams and make collaboration easier!
Sarah Mooney
Maker
@kehui_guo Yessss!!! So glad you get it. We're here trying to solve a major pain point for a lot of companies. Thanks a bunch for your support - it means the world to our team.
Sophie Wyne
Maker
@kehui_guo Glad to hear that this resonates with you Kehui! We are aiming to support technical writers and other teams to ensure these processes are a lot easier 🙌
Kyrylo Silin
Hey, congrats on the launch, Sarah! How does Ariglad handle potential errors or inaccuracies in the AI-generated content? Is there a human review process? Automating knowledge base updates could be a huge time-saver!
Sarah Mooney
Maker
@kyrylosilin That is such a great question! Yes, all the AI-generated content is first put in an approval process so teams can review and click 'Approve' if it looks good, which automatically publishes it to their help center :)
Sophie Wyne
Maker
@kyrylosilin To add to what Sarah mentioned, we focus a lot on the ability for the AI to provide the best possible suggestions so teams don’t need to spend much time working on sorting through the suggestions. The tool will continue to get better as we focus on that girl 😊🙌
Rahul Agarwal
Congratulations on the Launch Sarah! I know the frustration of heading to each and every article and making changes. This needs to be used. Will be giving the feedback soon!
Sarah Mooney
Maker
@rahul_agarwal23 Thanks so much Rahul! It's definitely a long process and we're very excited to make that frustration a thing of the past with this solution :)
Sophie Wyne
Maker
@rahul_agarwal23 Absolutely I know the feeling! I’ve been on the side of having to update articles constantly and have also been the person looking for info that hasn’t been updated. We want to make that a thing of the past!
Chandula Perera
Auto-updating knowledge bases are a game changer! Congrats!
Sarah Mooney
Maker
@chandula Thanks so much Chandula! We completely agree :)
Sophie Wyne
Maker
@chandula Thank you so much! We’re definitely very excited about the possibilities 🙌
Brett Hibbler
Two quick things: I, too, can't see anything without providing an email (on the producthunt link or the straight site URL.) I don't see a sandbox option? Two: in your screenshots you have "Automatially" but I believe you meant "Automatically."
Sarah Mooney
Maker
@1lastshot We're SOC2 compliant and have a lot of security infrastructure in the tool, so we aren't able to allow sandbox access without confirming your email. The sandbox option is available on our website, or you can check out this link: https://ai.ariglad.com/onboard Thanks for letting me know about the screenshots! Looking into that now.
Sophie Wyne
Maker
@1lastshot thanks for finding that Easter Egg 😉
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