Bonjoro Testimonials - Turn customer love into your most powerful growth channel

@aazar_ali_shad Hey Aazar. Good q. Our first port of call was to create what our customers wanted, which was an easy way to capture the customer love they created with Bonjoro video messages. The next step for us is stitching the products together more deeply. For example, giving you templates and automations to ask your best customers for testimonials in the most personal way possible. This is what we are doing internally right now, but it's not built into the product yet. The flow we have is, Trigger -> CSAT survey 4 or 5 score, Action -> send them a video message requesting testimonial = way better experience and results than a simple email automation. Giving away our future roadmap, we want Bonjoro to be a platform for building customer loyalty and advocacy. This means creating engagement, but also tracking who your best customers are, and leveraging that knowledge with the right tools and tactics. We built testimonials as a way to book-end this vision, and we will now fill in the gaps with other tools to help you create delighted customers.

@oliverbridge3 now I understand it better.

@blasstech_real_innovation Thanks Blas!

@mike_roberts2 Thanks Mike! Hope you're doing good :)

@gjdaniel99 Great to hear! Have you seen our brand account on Twitter, one of our team, or one of our customers sharing about us?

@paco_vermeulen2 Hi Paco. I love what Damon is doing over there, but our focus is on bringing together multiple tools for customer engagement + loyalty into one single platform. Video testimonials was a natural progression for us from our relationship building video messaging tool, and was always highly requested by our customers. Once we started building we definitely came across other tools doing this, and it became impossible to avoid some overlap.

@rezzz Hey Jason! Yes you can. Once you've created your testimonial request link, just add that link to any email automation you have going. I'll share what we're doing here. We have it connected to a CSAT (customer satisfaction) survey, so whenever anyone scores us 4 or 5, we send a testimonial request. Works really well!

@alex_stedman Hey Alex. Our niche for the past few years since launching our video messaging tool has been SaaS, online education, and eCommerce. But lately we're seeing more services biz too (e.g. financial services, legal, etc. who are moving more online, post pandemic). We're really building around online businesses that can't connect face to face as much, and need tools like ours to help them build customer relationships in a meaningful way at scale.

@agatakristo Yeh I had a spreadsheet too. Worked OK short-term, but it gathered so much dust after a while! Re tracking - that's interesting. No, we don't have that yet, and has not come up from our beta phase, but I can see how that would be useful. How do you envisage that working, and what value would that add for you?