Chatway
Live Chat, AI Support & Automation for Customer Service
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Chatway MCP - Let ChatGPT & Claude answer customer support tickets via MCP

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Chatway is a live chat and customer support platform that lets you bring your own AI agent. Connect ChatGPT, Claude, Gemini, Cursor, or any MCP-compatible assistant to manage customer conversations, reply to messages, search contacts, and access your knowledge base. No coding required. Chatway also includes a built-in AI Support Agent, shared inbox, help center, automation, iOS and Android apps, and integrations with WhatsApp, Instagram, Facebook Messenger, and more. Get started for free.

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Maker
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Hey Product Hunt! 👋 I'm one of the founders of Chatway, and we're excited to be back with a major update! We've been building Chatway to make customer support easier for businesses. Today, we're taking it a step further. You can now bring your own AI agent to Chatway using MCP. Instead of being limited to a built-in chatbot, you can connect tools like ChatGPT, Claude, Gemini, Cursor, and other MCP-compatible assistants directly to your customer support workspace. Your AI assistant can: Read, search, and summarize customer conversations Draft and send replies Search contacts and your knowledge base Manage conversations, assignments, and more All through a secure connection, without writing code. And if you don't have your own AI agent, Chatway still includes everything you need: live chat, a built-in AI Support Agent, a shared inbox, automation, and multiple support channels. MCP is available on our free plan, so you can try it without paying. I'd love to hear what AI workflows you'd build with Chatway, and what integrations you'd like us to support next! Thanks for checking us out! 🙌

Great functionality, was waiting for this!

Maker

 Thanks so much

Super clean and highly recommended. I was waiting for MCP support for so long 🎉

Maker

 Thank you 🙏

Looks great. Congrats on the launch

Maker

 Thank you 🙏

Congrats on the launch, Gal! For ChatGPT, do people connect through Developer mode for now, or are you going for their app directory?

Maker

 thank you 🙏

Our official OpenAI plugin will be approved soon :)

Congrats on the launch! Really like the idea of connecting any compatible assistant directly.

Maker

 Thanks a lot :)

Amazing!

Maker

 Thank you :)

Looks great! The MCP feature is really useful and easy to set up. I'd definitely recommend it.

Maker

 Thank you :)

Thanks everyone for your feedback 😸

We'd love to know if you tried it out and which agent you connected 🙏

Official connectors to ChatGPT anf Claude are coming soon!

Thank you, already tried it and it works like magic ✨

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