Cohere lets you see exactly how users interact with your web app, and offer a helping hand if they need it – it’s like you’re sitting right next to your users.
With Cohere Replay, you can now get the seamless live Cohere experience, now retroactively.
Cohere is an amazing product. I'm awestruck by how simple this makes it to keep users on the same page. No more "click the blue button on the left" over a choppy zoom call. Replay only makes that much much much better.
I signed up and I installed it.
It's a cool idea - but would you say this is a "support" tool for people who end up on a phone call with a customerrep? I mean, I have never had in 20+ years of exploring the web had a situation where someone had to show me via Zoom/Meet/Skype/WebEx how to use a website...people much rather make 1 video that showcases how something works and share it to thousands! Happy to be countered-argued, politely.
@orliesaurus This is true for B2C, but not necessarily for high-value B2B! It largely depends on how much you're willing to dedicate towards personalized customer support, which is a function of the customer's LTV
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